Key Purpose
The Business Intelligence (BI) Data Architect is responsible for the design, implementation and support of
all BI Data Assets. The right individual will possess knowledge of all stages of BI project work (logical
data model design, physical data model design, implementation, testing and deployment). The BI Data
Architect should have a firm grasp of BI implementation methodologies and will have had in-depth
experience with the Microsoft BI Stack with an emphasis on Data Modelling, Data Governance, Data
Security and Master Data Management. Knowledge and experience in other aspects of BI (ETL and
Reporting) will be an added advantage.
The Data Architect utilizes their passion for data delivery to bring about new ideas and improvement on
existing solutions. The Architect utilizes strong data management, integration, and analytical skills to
support BI initiatives in a Customer Centric environment. This position will work with IT professionals to
ensure all data is understood and translated accurately, through defined Governance processes, to drive
informed decision making.
 
Areas of responsibility may include but not limited to

• Strong attention to detail and ability to work with a variety of clients including executive and operational
• Communicate and collaborate with teams to action requirements and deliver the required Data solutions
• Interact with systems analysts, architects, developers and development managers to understand source structures and information
• Build effective relationships with key stakeholders
• Transform business requirements into Star Schema data models
• Conduct data analysis and data profiling.
• Facilitate definition of business key performance metrics.
• Documenting of technical specifications.
• Ensure that BI solutions meet business needs in totality.
• Perform thorough testing of outputs using SQL.
• Manage overall quality of final outputs delivered to business.
• Perform impact and gap analysis based on requirements
• Develop subject matter expertise in both business processes and data sources.
• Provide support to the development team members and analysts.
• Establish and maintain BI and general data standards, processes and procedures.
• Establish and Implement Data Governance frameworks/standards in alignment with Group
• policies and POPIA
• Manage timelines, communication and feedback to all stakeholders.
• Training of users and ongoing support
• Provide input on source system change impact on not just BI and reporting but also general business impact
• Recommend new solutions and enhancements to existing implementations
• Prior experience working in an agile, fast-paced team environment.
• Co-ordinate quality assurance and user acceptance testing (Unit and UAT)
• Implementation of a Data Warehouse from the ground up

Personal Attributes and Skills

• Excellent oral and written communication skills.
• Must be able to present solutions and data storylines.
• Advanced SQL skills
• Experience in gathering and documenting technical requirements
• Experience in writing functional and technical specifications, process flows and source-to-target maps.
• Ability to understand entity-relationship diagrams, normalized and de-normalized structures
• Excellent planning, organizational, and time management skills
• Data modelling of the Data Warehouse (Kimball and/or Inmon)
• Using architecture tools such as Erwin Data Modeler
• Ability to work on Big Data technologies (e.g. Cloudera / Hadoop)

Education and Experience

• 10+ years’ experience in a Business Intelligence environment
• 6+ years’ experience in a Data Architecture in a corporate environment
• BCOM Informatics / BSC Computer Science or equivalent data qualification
• DMBOK certified will be advantageous
• Business Intelligence certifications will be an added advantage
• Implementation knowledge of Cloud based data solutions (eg. AWS, Azure)

Areas of responsibility may include but not limited to

• Engage with the macro-environment to look for new opportunities, capabilities and trends that would add value to the required data engineering work. This includes ensuring that data systems meet the company’s regulatory commitments, and that data is reliable and efficient
• Adopt industry leading systems and ways of working to support best-in-class business capabilities for high performance database solutioning Actively participate in team, cross-discipline and vendor-driven collaboration sessions or forums to increase understanding of the working environment. This includes contribution and participation in the relevant Data Governance Frameworks
• Partner with Technology, Business, and other stakeholders to ensure that database structures, programmes and applications meet business delivery requirements.
• Design and implement scalable end-to-end database solutions including:
• Address issues of data migration i.e., Validation, clean-up and mapping and consistently apply data dictionaries
• Component design and development
• Identify and resolve production and application development constraints
• Develop prototypes and proof of concepts
• Integrate new technologies and software into the existing landscape
• Develop data set processes for data modelling, mining, and production o optimal utilization of big data
• Documentation management and disaster recovery
• Monitor adherence to processes which support the prescribed data architectural frameworks and ensure development/delivery teams align to the required standards and methodologies
• Recommend appropriate interventions in own area of ways to improve data architectural compliance. This includes representation at relevant forums e.g., Architecture Board, Cloud Steerco
• Apply project management methodology to effectively engage various data initiatives. This includes collaborating with the data architect to produce data architectural designs for group wide projects and identifying project risks.
• In depth knowledge and understanding of:
• Data governance and data management frameworks
• BI and Warehouse design o Metadata Management
• Service Oriented Architecture
• Data Integration: Extract Transform Load (ETL), batch architecture and frameworks.
• Data Integration: Extract Transform Load (ETL), batch architecture and frameworks. Skills required here include amongst others:
• Create and manage sophisticated T-SQL, ETL jobs, and solutions to load normalized table structures as well as Dimensional (SCD2) and Fact tables.
• Develop and maintain database stored procedures, views, and functions that support reporting data models.
• Convert ETL specs into ETL code which meets performance requirements of the ETL batch execution.
• Diagnose and resolve any ETL issues relating to ETL failure, incorrect outputs, and performance.
• Design and deploy table structures in alignment to reporting and data access/query needs.
• Develop, implement, and maintain change control of the ETL environment.
• Conduct unit testing and peer reviews of ETL code.
• Interact with Data Architect, System Architects and BI Leads to discuss solutions, challenges, and enhancements.
• Lead the creation, enhancement, and implementation of newer Data
• Analytics and BI standards and processes.
• Create and maintain technical documentation of processes.
• Event Driven Architecture
• XML and related technologies
• SOA & Web Services
• Logical Database Design
• Statistical analysis and modelling advantageous
• Database architectures
• Hadoop-based technologies (e.g., MapReduce, Hive and Pig, Spark)
• SQL-based technologies (e.g., Oracle and MSSQL)
• NoSQL technologies (e.g., Cassandra and MongoDB)
• Data modelling tools (e.g., ERWin, Enterprise Architect and Visio)
• Python, C/C++ Java, Perl, R
• Predictive modelling, NLP, and text analysis
• Machine learning
• Data mining
• UNIX, Linux, Solaris, and MS Windows
• Cloud Architectures

Personal Attributes and Skills

• Excellent oral and written communication skills.
• Must be able to present technical solutions.
• Ability to coordinate and work cohesively with other Analysts and developers in the team (no ‘code-loners’).
• Solid experience in writing functional and technical specifications, process flows and source-to-target mappings.
• Experience creating databases from the ground up.
• In-depth understanding of data management (e.g., permissions, recovery, security, and monitoring)
• Strong SQL query writing ability (across database environments)
• Experience in ETL design and solid understanding of ETL solution architectures.
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem-solving skills.
• Must be able to navigate ambiguity and complexity around business products and benefits and how they tie into data.
• Minimum intermediate experience with SSMS, SSIS, and T-SQL.
• Adaptability and comfort with fast-moving, changing environments.
• Innovation - ability to initiate new and better ways of doing things, using appropriate methods to identify opportunities, devise and implement solutions and measure impact
• Teamwork - capacity to work co-operatively with others to achieve shared goals
• Drive and Results Orientation - self-starter and originator who maintains high levels of activity and produces a consistently high-quality output within agreed deadlines. Prompt and proactive in driving for success and sets demanding goals for self
• Assertiveness- able to hold one's own in the face of opposition and exert influence calmly, firmly, and fairly
• Influencing and Impact (incl. Negotiation) - capacity to create appropriate levels of impact by using verbal and non-verbal communication skills to influence and/or negotiate win-win agreements to proposals, plans or ideas
• Verbal and Written Communication - capacity to use appropriate presentation and facilitation techniques to engage an audience and help them to understand, retain and respond appropriately to the message

Education and Experience

• Degree or Diploma in Computer Science / Informatics or than 7 years or more software development related experience
• Minimum 4 years’ experience in BI Data Warehouse development with degree or diploma

Role Objectives:
 
As part of the IT Operations team, you will be accountable for managing day to day operational responsibilities such as problem management and any other operational issues that may arise from time to time. The role includes maintenance of our disaster recovery plans ensuring that these are kept up to date and also liasing with business to ensure that disaster recovery testing by business is done on a frequent basis. More importantly the role involves bedding down the DevOps practice within the Insure IT area and involvement in the transition from current practices to Cloud and the adoption of Infrastructure as Code. Responsibility for change management during the transition is key.
 
Key Responsibilities:
 
IT Service Continuity Management

• Problem Management across all Insure IT Apprlications including instances where there are infrastructure, network and security issues.
• Transitioning of new applications and processes from Project Office to IT Operations:
  • Maintain project handover minimum standards document up to date
  • Enforce compliance with minimum standards document for all incoming projects with minimum
  • Facilitate handover of new applications and processes to IT Operations
• Systems monitoring using monitoring tool of choice
  • Daily performance tracking of application, infrastructure and networks
  • Recommend refinements to existing alerts and synthetics where applicable as well as additional alerts and synthetics
  • Facilitate monitoring instrumentation of new applications, infrastructure, and networks
• Setup Disaster Recovery to meet the company's business requirements;
  • Document Disaster Recovery Plans in line with Business Continuity Plans as supplied by Business
  • Keep DR documents updated in line with any changes or developments introduced into the IT environment;
  • Coordinate all DR testing with business at specified intervals and report on outcome of testing
• Work with the Incident Manager to resolve high impact production issues
• DevOps and Infrastructure as Code (IaC)
  • Alignment of IT Operations with other departments in Insure IT in project delivery
  • Ensure IT Operations team adopts DevOps – change management and practice
  • Facilitate the introduction of Infrastructure as Code (IaC) to IT Operations
  • Facilitation with external teams meant to rollout IaC in  IT Ops
  • With the help of external consultants, develop a training programme for Insure IT on IaC and ensure it is embedded within Insure IT Operations
  • Liaise with Central IT to ensure alignment with Insure IT on both DevOps and IaC.
  • Facilitation to ensure good practices
    • IaC and choice of tools involving Insure IT Operations, Insure Architecture and Engineering as well as Central IT.
    • ITSEC, Governance, Compliance while delivering IaC
    • Migration of on premise applications to Cloud
    • Testing and monitoring for IaC
    • Cloud practices including financial management of Operations

Required Knowledge, Experience and Skills:

• 6 years’ experience in IT with at least 3 years in IT Operations with an emphasis on IT Applications, Disaster Recovery, Problem Management.
• Knowledge of & Scaled Agile Framework (SAFe) practices will be advantageous.
• Knowledge of DevOps, Infrastructure as Code (IaC), general IT operations practices including ITIL.
• Solid Knowledge of:
  • Cloud services – Azure & AWS.
  • Microsoft systems – Windows, servers, exchange, Active Directory
• Financial services exposure with emphasis on Commercial & Personal lines insurance is advantageous

Educational Requirements:

• Bachelor’s degree in Computer Science or related qualification

  

REQUIREMENTS:
An appropriate bachelor’s degree/advanced diploma (NQF Level 7 and a postgraduate qualification.
Master’s degree (NQF Level 9), with a strong policy planning, monitoring and evaluation focus.
Minimum of 8-10 years proven experience at senior managerial level in post-school education and training and/or human resource development sectors.
A relevant doctoral degree in the education/natural sciences/humanities or management fields will be a distinct advantage.
Proven experience in policy development, management and institutional support, research and innovation in higher education.
Knowledge of the public and private higher education sector in skills development and innovation.
Good understanding of the strategic thrust and role of higher education, science and innovation within the economy.
Acumen and understanding of the transformation challenges within the post education and training sector.
Solid understanding of the dialectic relationship between the fourth industrial revolution and higher education and research. Strong stakeholder engagement skills with high level strategic management and leadership capabilities. A good understanding of the policy and legislative environment as well as socio-economic growth and development goals locally and internationally that impact on higher education. Excellent knowledge of key education legislation in the post-school education and training sector. A valid driver’s license and a pre-entry certificate into SMS within the public service.
DUTIES:
The successful candidate will report to the Director-General. Responsible for proactive leadership, professional guidance and strategic collaboration through timely and effective needs analysis and consultation with relevant national and international higher education stakeholders and others branches within the Department, in order to steer the development of a diverse and differentiated higher education sector. Monitor and evaluate public and private higher education sector achievement with respect to national government’s statutory responsibilities and plans, socio-economic growth policies, transformation imperatives, and resources allocation, as defined in the Department’s strategy and operational plan. Research and develop policies and plans for a strengthened, coherent and responsive higher education sector, including the development and regulation of the private higher education and national higher education colleges sectors. Ensure effective national university academic and physical planning and the equitable allocation and management of financial resources, including transfers to public higher education institutions, under the Department, National Higher Education Institutes and public entities. Ensure a diverse, relevant accessible and efficient public higher education system through effective and advanced data analytics. Monitor and evaluate public higher education institutions, institutes and public entities use of public funds. Develop and implement effective policies and regulatory frameworks to ensure good governance, management practices and meaningful transformation and a productive use of funds and application of monitoring systems to identify problems and enable proactive support and intervention where applicable. Ensure support and provide strategic sector engagement and guidance to universities, National Institutes for Higher Education and relevant public entities on effective institutional governance management practices and where appropriate student leadership; and provision of timely support, relevant policy and statutory compliance. Develop teaching, learning, research and capacity in public universities. Enhance student access and success through a focus on teaching and learning development. Develop a comprehensive national teacher education and development system as a sub-system of the higher education system that produces lecturers, teachers and education practitioners in line with national and provincial needs. Ensure implementation of Departmental policies for social inclusion, equity, disability, distance learning and career guidance are effectively implemented through the branch and its partner institutions. The ability to create an environment for higher-performance culture and work ethic among staff. Programme and project management skills, and ability to manage diverse stakeholders (including government, legislature, industry, university sector, labour, co-operatives, SETAs and SMEs).

Your team
You will work within our newly established Centre of Excellence and be able to help build and grow our Insurance technology practice. You will be working with a number of fellow developers and technical experts who have a passion for delivering quality solutions for the Insurance applications.
Your duties & responsibilities
Designing, coding, testing and installing .NET applications programs across multiple platforms.
Preparing and maintaining systems and program documentation.
Assisting in the analysis and design of applications programs and databases.
Modifying and troubleshooting applications programs.
Collaborate with IT management, project or maintenance team members and other team members to evaluate, design, and provide technical solutions that support the architecture strategy and otherwise contribute to the delivery of cost-effective business solutions.
Your knowledge, skills & attributes
Knowledge acquired awareness and/or expertise
Developed skills in the .NET language, architecture and design standards.
In depth knowledge of .NET tools, including but not limited to .NET Framework, Visual Studio.NET, VB.NET, ASP.NET, and ADO.NET.
Developed .NET architecture skills and the ability to transfer these to specific project deliverables
Previous experience with Duck Creek software is considered a plus
Skills acquired or inherent abilities
Proven experience with the design, development, modification and deployment of software using Agile methodology, source version control, and release management tools.
Strong verbal and written communication skills.
Ability to express complex technical concepts in terms less technical people can understand.
Qualifications (Formal study undertaken and completed)
Bachelor’s degree in Information Technology or equivalent degree required.
Five or more years developing software or web applications, including experience with an object-oriented language, required.
Five or more years working with Duck Creek Author, SQL, .net, SOAP or Restful web services, JavaScript, XML, Git or a similar version control / source code management tool is desired.
One or more years of insurance or financial industry background is desired.
Attributes
Drive, motivation and innovative thinking
Strong desire to help others achieve within a team environment
Professionalism
Empathetic leadership ability with uncompromising focus on results
A desire to establish a Duck Creek practice from the ground up and shape it for the future

Your team
You will be part of a multi-disciplinary technology team, and work closely with our customers (business,
software vendors and partners). Within the team, you will be responsible on operations engineering and will
participate in all aspects from design through to testing and implementation.
About the role
As Cloud DevOps Engineer, you will have primary responsibility on operations engineering to deliver ongoing
operational and business initiative outcomes. You will be providing DevOps technical expertise to support your
team and other IT product teams to deliver services and changes across Hollard’s IT ecosystem, which includes
third-party cloud hosted IT platforms, in-house managed cloud, and local data centre IT platforms.
Your duties & responsibilities
The key focus areas of this role are:
Implement platform provisioning and maintenance solutions, e.g., setting up cloud platform
resources, middleware configuration, databases, etc.
Implement release engineering solutions, e.g., setting up release pipeline, release notes, application
deployment, etc.
Implement operational workflow and orchestration solutions, e.g., job scheduling, file transfer, etc.
Implement business continuity solutions, e.g., monitoring, backup, recovery, etc.
Implement workforce computing solutions, e.g., provisioning end user computing resourcing, identity & access management, etc.
Implement operations automation using configuration and orchestration toolsets, as well as scripting frameworks.
Triage and undertake root-cause analysis of support incidents and issues.
Identify, analyse, and resolve operations enablement related issues.
Contribute to design of operations enablement capabilities, and continuous improvement of them.
Develop solutions in alignment to enterprise quality assurance and governance practices, be an advocate of DevSecOps practices.
Develop good understanding of company’s IT ecosystem.
Collaborate with product owner, capability leads and team members to develop solutions that are fit for purpose and align to the enterprise intelligent operations strategy.
Work collaboratively with various internal and external stakeholders to implement and to rollout changes.
Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.
Your knowledge, skills & attributes
Knowledge acquired awareness and/or expertise
2+ years of experience in designing/building solutions targeted at the cloud, preferably Azure.
Strong knowledge of various DevOps concept, tools, and technologies.
Strong knowledge of CI/CD and related toolsets, good exposure to Azure DevOps.
Good experience with cloud infrastructure setup and Infrastructure as Code (IAC).
Good experience with operations integrations (e.g., system integrations via API, file transfer, etc.).
Good experience in Agile framework supporting CI/CD processes.
Good understanding of security and vulnerability management.
Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.
Skills acquired awareness and/or expertise
Strong skills in Linux fundamentals and scripting.
Ability to configure CI/CD toolsets such as Azure DevOps or equivalent.
Ability to implement modern configuration and orchestration management toolsets (e.g., Puppet, Ansible, Chef, etc)
Ability to configure and to leverage modern work tracking toolset (e.g., Azure Boards, Jira).
Ability to explain complex solutions to less technical or experienced audience, customer-first mindset.
Ability to configure and to deploy network and cloud infrastructure resources.
Behavioural Competencies
Strong passion for cloud technology and automation with design thinking.
Able to respond to changing priorities and rapidly evolving requirements that may have a direct impact on services to users.
Strong communication skills with the ability to build rapport quickly.
Critical thinking, ability to challenge ideas constructively and suggest possible solutions.
Business-minded, pragmatic and result-oriented with sound reasoning skills and the ability to ensure optimal outcomes are achieved.
Collaborative, flexible with a can-do attitude – team focus with the ability to show initiative and do
what needs to be done to help deliver team commitments.
Ability to work collaboratively and productively with dispersed teams.
Ability to work independently as well as working well within a team and the ability to manage own workload.
Qualifications (Formal study undertaken and completed)
Tertiary qualification in Computer Science or related Technology discipline preferred.
Azure and/or DevOps related certifications are highly desirable.

Microsoft SQL with good database design and stored proc skills, scripting

• C#
• .Net Core
• Javascript/Angular/Syncfusion
• Mobile Applications
• Use of Devops and Agile to drive projects
• Team lead experience
• 10 to 15 years’ overall software development experience

Microsoft SSRS – core skill – must be highly proficient

• Power BI exposure
• Ms SQL – stored procedures, scripting and functions
• Some C# skills
• 5 to 10 years’ SSRS reporting experience

Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the market place then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
• Additional Requirements
• Experience in some of following required technologies and methodologies/Fields will be required
• Netezza Proc SQL, Abinitio, SAS, Python , Scala, Java,
• Spark, AWS Aurora, AWS Redshift, AWS Glue, Data
• Robot MLOPS and Control-m
• Proven problem Solving Experience
• Highly Motivated
• Proven track record of working in high pressure environments and remaining composed and professional

Responsibilities:
The role involves many functions ranging from:

• Building of the more company product service offering along with process maps, recons
• Supervision of the department and related functions,
• Daily settlement reconciliation
• Internal account reconciliation
• Investigation and resolution of customer disputes, and transaction exceptions
• Providing excellent customer service to bank customers, participant banks, associations
• Internal and external customers
• Production of daily, weekly and monthly statistics.
• Co-ordination and participation in testing of new functionality affecting the Payment

Operations area

• Instinctively understand what constitutes a well-controlled payment function (limits, authorisations, purpose of checks (integrity and security)
• Manage exceptions daily, to avoid all unnecessary losses.
• Ensure that all process changes and new processes are implemented and adhered to
• Share knowledge and assist in training of new team members
• Involvement in all payments related systems testing for all enhancements and new systems
• Manage the risk associated with Financial Processing by adhering to all process and procedures in place and ensuring that all Suspense Account reconciliation and monitoring is completed daily.
• Support effective business continuity management
• Ensure proper enforcement and management of policy frameworks related to payment processing
• Limit / prevent all potential losses to the bank by ensuring that laid-down instructions are adhered to in all areas of operations
• Build and maintain sound, supportive working relationships with internal and external stakeholders e.g., IT, Risk, Payments as well as with external vendors / suppliers

Payment Operations Product Suite:

• Electronic Funds Transfer (EFT)
• Money Transfer / Send Money (MT)
• CICO Cardless
• More Tyme
• Pay 2 ID
• Value Added Services – Airtime, Data and Electricity VAS)
• Real Time Gross Settlement with SARB (RTGS)
• Real Time Clearing (RTC)

Experience Required:

• Minimum of 2-year experience in a Payment Operations / EFT environment.
• Minimum of 2 years people leadership skills
• MS Office suite – Excel, Word, PowerPoint etc
• Full computer literacy

Qualification/s Required:

• Matric
• -Relevant diplomas, certificates or completed training courses in Banking Management

Collections committee management

• Facilitate the scheduling of monthly Payment committee meetings ensuring attendance of key members
• Manage the timely preparation, validation, and distribution of relevant Payments pack submissions
• Monitor key risk indicators monthly and identify, research, and escalate anomalies
• Provide ad hoc analysis as required to support collections and payments pack submissions
• Identify and investigate areas of key strategic interest in respect of collections performance(efficiencies)and management

Payments function
Ensure effective model implementation and optimal collections decisioning and improved collections cash flow:

• Design bespoke collections scorecards that segment and rank order risk. Entails the development, validation, and implementation of collections models. (i.e. activation, contactibility, collections call ranking, striking models)
• Implement payment strategies and support payment processes within the ambit of PASA and NCR. This includes the successful implementation of Debicheck and any other changes authorised and regulated by the two bodies that may impact the collections policy.
• 3. Design data driven risk-based Payment Strategies (i.e. pay date and wage types). Good understanding of the striking platforms, patterns, and portfolio sensitivity towards calendar days. Optimise payments (strike success and cash collected) based on these statistical models. Perform champion/challenger tests and continuously challenge the cost to collect across various collections streams.
• Data standards and Reporting Frameworks are maintained within collections.
• Ensure continuous improvement in the data, set up automated daily and monthly reporting on all key metrics and strategy outcomes
• Oversee the stability and availability of the collection’s analytical platform, specifically the collections data mart and access tools
• Manage the analysis of ad hoc investigations and provide solutions and recommendations to the business
• Facilitate changes to payments policy and procedures based on finding
• Refine analytical methodologies and data presentation formats on an ongoing basis
• RDARR owner for payments metrics
• Stay abreast of industry changes and ensure compliance to changes where necessary
• Governance and Adherence by ensuring adherence to all regulatory requirements and maintaining healthy relations with regulators (National Credit Act, Consumer Protection Act, Code of Banking Practice)

Operational Support

• Monitor key areas of the business independently to act as a 2nd line of defence and protect the business from risk
• Support in ad hoc analyses to foster collaboration and build relationships across the business

Payment Engine

• Manage the implementation and maintenance of new and existing payment processes and changes through the systems (i.e. Payments Engine)
• Manage the inter departmental relationship with IT and Credit IT, to ensure that the Payments Engine deploys occur as scheduled
• Manage the successful testing and sign off Payment Engines/ Payment System and deploys

Management of resources

• Manage and develop subordinates
• Performance management
• Training and development
• Employee relations
• Manage people efficiencies through leave management
• Take appropriate disciplinary measures where necessary
• Select and apply most appropriate tools to achieve function delivery

Bureau strategy and other data sources

• Work closely with the bank’s bureaux strategy and strategic bureaux partners
• Analyse value-add of various data, compared to cost of such data from various data providers
• Ensure effective, robust bureau monitoring, including monitoring of bureau data quality and various supplier analytics
• Effectively negotiate favourable long-term commercials with various bureaux

Governance

• Facilitate effective model governance processes including model validation, monitoring, reporting, auditing, liaising with Regulator, and ensure error-free implementation
• Develop and maintain predictive modelling standards & the code / tools necessary to ensure widespread adherence hereto

Stakeholder management

• Liaise effectively with, and appropriately influence, several teams including various strategy and operational teams, the underwriting/risk teams, SARB, model validators, the Model Risk Committee, Collections Manco, Credit Manco, Exco and auditors

Treating Customers Fairly and Compliance

• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations
• Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
• Always build a positive image by exceeding client expectations
• Always treat internal and external customers fairly

Nature 1:

• To proactively manage Collections risk (Payments) through the design of bespoke strategies that prioritise; segment portfolios based on risk and implement efficient and cost-effective payments collections process flows

 
Nature 3:
Motivation:

Key Performance Areas
Behavioural (COMP)

• Ability to influence peers and executives
• Attention to detail
• Communication Skills (verbal & written)
• Confidentiality
• Conflict management skills
• Initiative
• Performance Management skills

Minimum Education

• Quantitative major (Bsc, Bcom)

Minimum Experience

• 5-10 years management experience
• 5-10 years of Credit & Collections Experience
• 5-10 years’ experience in credit risk management in a financial institution including

Technical (COMP)

• Analytical Skills
• Builds effective teams
• Co-ordinate activity of various teams towards vision
• Coaching and mentoring skills
• Displays business acumen
• Facilitation Skills
• Financial skills
• Influences with impact
• Interpersonal skills
• Negotiation Skills
• People management
• Relationship Management
• Relationship Management skills
• Well-rounded technical understanding (of banking, credit, models including predictive models, optimisation, automation, credit bureaux data and other data sources, statistics, software packages, finance, credit risk management in the context of ERM and in

Systems Analyst Responsibilities:

• Responsible for the analysis and design of new systems, major enhancements to existing systems and general maintenance of systems.
• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Assist with the identification of risks and issues within the project(s) and mitigation strategies.
• Lead requirements gathering sessions and guide the suggestion of appropriate solutions considering cost, risk, delivery, and feasibility both from a business as well as a technical perspective.
• Ensure that all requirements are documented within agreed deadlines, signed off by stakeholders timeously and always up to date on the Wiki.
• Articulate and document business requirements (where needed), functional and systems requirements in a manner which is understood by all stakeholders, and which is at the appropriate level of detail.
• Where business requirements have already been provided, interpret, and provide system solutions to meet the requirement, along with the system / technical documentation.
• Assist with problem analysis and resolution. Participate in technical design sessions to arrive at an optimal solution.
• Ensure that all hours and tasks worked are recorded against relevant activities.
• Effectively work within the defined FXPH Forex IT Analysis methodology (user driven requirements with Use Case Definition and UML as a minimum, as well as any agreed supplementary specifications).
• Ensure that requirements models and analyses is done per internationally accepted best practices (Use Case modelling and UML 2.5).
• Ensure all artefacts delivered are peer and stakeholder reviewed regularly.
• Ensure that all work is of high standard (error free).
• Ensure that all deadlines are met for any work allocated.
• Ensure that all work done meets customer (business) expectations.
• Interfacing across all teams involved in the project i.e., all applicable stakeholders external, internal and product heads (e.g., Subject Matter Experts, QA, Architecture, Process Engineering, external project teams).
• Assist QA team by reviewing and signing off test cases / scenarios. Perform acceptance tests to ensure the requirement, as documented, has been met.
• Actively participate in daily stand-up meetings.
• Attend and actively contribute towards the SA Forum/ Community of Practice.
• Ensure that functional / systems requirements represents a common view among end-users.

Qualifications
Degree or Diploma and the required Certification.

• Position 2: Business systems analyst with experience in Compliance projects (more specifically Balance of Payments) (x1)
• The position will require the candidate to have sound business domain experience in international payments / Forex projects with a focus on the compliance aspects of ‘Balance of Payments’ reporting to the SARB. They will be required to both elicit requirements as well as put together use cases describing the solution at a low level of detail. Experience with SQL and UML (use cases) and integration type projects is highly advantageous.
• They should be able to operate with minimal supervision.
• Position 3: Business Systems Analyst with experience in the Forex / Treasury market (x1)
• The position will require the candidate to have solid exposure to the forex customer dealing / treasury market. (You will typically see that these types of candidates have either been a former forex dealer or will have worked with Calypso / Murex / Siena / Front arena / Accelerate or similar systems). Experience with SQL and UML (use cases) is highly advantageous.
• The senior analyst will be required to participate in JAD sessions with senior stakeholders and elicit requirements with minimal supervision (i.e., should have the necessary experience to run with requirements elicitation process on their own, and run with analysis end-to-end including the mentoring of more junior staff. The analyst will also be required to provide a second line support function and should have a general understanding of the accounting / settlement processes that happen within the Forex domain.)

Experience

• 7 to 10 years relevant experience.
• Strong working knowledge of Use Cases and UML.
• The relevant Business Domains within the Forex Product House.
• The system or applications being developed.
• All elements that make up the Forex IT infrastructure.
• Development and Production Incident Management.
• Thorough experience in the software development lifecycle / methodology to coach, guide, and support other team members.

Scope Change Manageme

Responsibilities

• Accountable for Company business development and key relationship management, including maximising existing contracts and developing new sales pipelines
• Uses knowledge of B-BBEE/SETA/Skills development landscape to identify leads and secure new business
• Utilises their deep technical knowledge and existing stakeholder relationships to generate new business opportunities
• Manages existing Client/Partner relationships to ensure expectations are exceeded
• Develops new business prospects via investigation, relationship building, and proposals submitted
• Closes sales and contracting for new partners
• Attends reviews and steercoms to ensure Company exceeds delivery requirements and maximises opportunities
• Creates Key Performance Indicators and Service Level Agreements with clients, and ensures that the Company delivery teams understand these and are delivering against them
• Undertakes new contract negotiation and engagement with relevant teams to safeguard contract fulfilment and continuous delivery year on year
• Attends industry events to keep up to date with the marketplace and generate new relationships
• Manages and develops all team members, conducting regular reviews, providing feedback and driving performance management
• Any other ad hoc duties assigned by management and or leadership

Qualifications And Education Requirements

• A tertiary qualification - degree or equivalent desirable
• 5+ Years Relevant Sales, Client Management, Strategy

Preferred Skills

• Able to demonstrate previous sales success in either the skills development/academic/Government contracting/IT space
• Proven ability to develop and manage relationships with new and existing customers
• Able to understand the needs of the customer and articulate the value of products and solutions in meeting those needs
• Exposure and experience in the skills development or education space
• Strong understanding and experience in the B-BBEE / SETA landscape ideal
• Ability to draft proposals and prepare presentations
• Marketing skills and the ability to create and delivery presentations
• Well-developed communication skills both verbal and written
• An articulate and engaging communicator and networker
• Entrepreneurial mindset and a self-starter with a hunger to excel
• Able to deliver high quality of output under their own direction
• Strong brand ambassador
• Passionate about youth unemployment solutions and driving change in this space
• Understanding of the digital economy and how it can create opportunities for youth
• Demonstrated ability to conclude contractual negotiations

Behaviours

• Takes initiative
• Handles autonomy
• Builds strong relationships
• Drives success
• Identifies opportunities
• Closes deals
• Agile
• Creative problem solver
• Solutions Driven
• Natural networker