Duties:
Client Relationship Management and Retention

• Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
• Report on subscriber engagement, risks and health

Portfolio Growth

• User needs identification
• Product and solution functionality specification identification
• Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.

Contractor Portfolio Management

• Conducting contractor on-boarding and subscriptions
• Provide user support on assigned contractors
• Conduct subscription renewal liaison
• Manage contractor status

Provide user support (In-bound)

• Provide user support for in-bound queries and questions on the ComplyWorks system
• Provide basic administrative guidance and or referral to safety file administration partners

Telesales (Out-bound)

• Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

System administration

• Complete all administrative data capturing on a daily basis (as required)
• Maintain accurate client engagement records on in-bound and out-bound activities
• Assist with invoice reconciliation on the billing system as required
• Assist with language specific translation when required

Duties:
Client Relationship Management and Retention

• Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
• Report on subscriber engagement, risks and health

Portfolio Growth

• User needs identification
• Product and solution functionality specification identification
• Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.

Contractor Portfolio Management

• Conducting contractor on-boarding and subscriptions
• Provide user support on assigned contractors
• Conduct subscription renewal liaison
• Manage contractor status

Provide user support (In-bound)

• Provide user support for in-bound queries and questions on the ComplyWorks system
• Provide basic administrative guidance and or referral to safety file administration partners

Telesales (Out-bound)

• Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

System administration

• Complete all administrative data capturing on a daily basis (as required)
• Maintain accurate client engagement records on in-bound and out-bound activities
• Assist with invoice reconciliation on the billing system as required
• Assist with language specific translation when required

Requirements:
Must be fluent in Dutch
 
Qualification

• Grade 12 (South Africa) or any similar qualification
• End-user application certification
• Relevant first degree or diploma in any of the following fields HSE, Logistics,

Experience

• Previous support center experience
• Performance reporting

Technical Skills

• Excellent relevant international language proficiency
• Customer Relationship Management
• CW system user skills
• End-user applications
• Report writing skills
• Sales skills
• Call center skills (telephonic and chat)

 Knowledge

• Health and Safety (basic understanding)
• Contractor management (basic understanding)

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

Duties:

• To manage the relationship with allocated customers ensuring retention and growth. 
• To manage the performance of team members and provide training if and where necessary.
• To provide team members with assistance and advise to ensure that both internal and external queries are resolved within the stipulated turnaround times.
• Monthly KPI management (Productivity /quality). Ensure service levels are achieved daily/monthly/yearly. To provide management with regular and ad-hoc reports.
• To control and manage departmental office administration.  

Requirements:

• National certificate 
• Grade 12/Matric
• At least 5 years experience in a similar position
• MS Excel-Intermediate 
• MS PowerPoint-Basic 
• MS Word-Intermediate
• MS CRM-Advance Reporting Bases-Advance

Should you not receive a response within 10 working days, please consider your application as unsuccessful

• Ensure/enforce contractor compliance and ensure their safety files are up to date before they can be allowed on site
• Provide all staff and contractors with Health, Safety, Environment and Security training
• Ensure the implementation of Permit To Work system for all Plant activities Manage the SHERQ committee
• Manage SHERQ management system implementation and updates to accommodate legislative changes and industry standards
• Develop and manage the SHERQ training program and keep records up to date Develop, implement and manage the emergency preparedness procedure Ensure emergency system drills are conducted in line with the company policy Promote SHERQ awareness
• Perform internal audits and negotiate corrective actions with responsible managers
• Facilitate the auditing of maintenance contractors, identify possible corrective actions and follow up on corrective actions
• Coordinate and facilitate multi-functional disciplinary work groups to conduct HIRA and Mitigation plans
• Set and monitor compliance to management SHERQ objectives
• Develop and empower employees to take ownership for SHERQ Assist in preparation for divisional budget
• Coordinate the ergonomics and hygiene survey studies
• Implement and manage compliance to the hygiene and ergonomics standards and recommendations for the business ensuring best practices at all times Incidents and accidents investigation, enforce timely closure of corrective action and ensure preventative measures
• Managing the process of Lessons-learned and ensuring that Lessons-learned are fed back into the organization

QUALIFICATIONS

• Diploma in Safety Management
• ISO 14001:2015, ISO 45001:2018 & ISO 9001:2015
• SAMTRAC, NEBOSH or equivalent
• Legislation (OHS Act, PER, NEMA, COID, By-laws) certificate

 
EXPERIENCE

• Minimum of 5 years relevant experience in monitoring, implementing and auditing SHE in a power plant environment in the power and energy sector.
• Environmental & Waste Management will be advantageous
• Proficient in MS Office

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

Duties:
Identify Learning & Development needs and plan

• Identification of training needs, including the proposal of learning solutions (training plan) to meet the business strategy, technological requirements, service level standards and inherent job requirements
• Compile relevant plans and training strategies to ensure budget and transformational targets are met
• Maintain knowledge of changes, improvements and innovations concerning company systems, procedures and services
• Generate and update Skills Matrices
• Compile operational training schedule or plan

Development of course content

• Develop required course content as required by business including technical, product specific and soft skills course content
• Align content to NQF standards
• Apply technology like computer software, electronic training aids, blended learning tools and techniques in the delivery of training
• Design and build training aids to assist with the delivery of training

Coordinate and present training sessions nationally with proper assessments
BBBEE & ‘Skills Development Act’ compliance 

• Ensure training records are maintained
• Collaborate with SDF on provision of data and proactively devising appropriate strategies to ensure BBBEE Skills pillar targets are met
• Cooperate with SDF on provision of data for submission of annual ATR & WSP to TETA SETA
• Utilise special grants opportunities 

Financial management

• Collaborate with SDF and HR Exec in compilation of annual training budget
• Review and first phase approval of relevant Training costs before submitting for further approval and payment 
• Monitor Actual spend v Training Budget

Career planning
Training co-ordination

REQUIREMENTS:
ABILITY TO WORK EXTRA-ORDINARY HOURS, LIKE STARTING EARLY OR TRAINING IN THE EVENINGS OR OVER WEEKENDS SO AS TO ENSURE OPERATIONAL HOURS ARE NOT IMPACTED
 
SKILLS AND KNOWLEDGE:
- Certified Moderator and Assessor
- Fully au fait with MS Office suite, especially advanced PowerPoint functionalities
- Competent to deal with all training matters in a professional and appropriate manner
- Proven Ability to create computer software, electronic training aids, blended learning tools and techniques in the delivery of training
- Proven presentation and training skills
- Good planning and organising skills
- Self-driven
- Ability to work in highly pressurized area
- Very detail orientated
- Self-motivated
- Disciplined to create order in daily work
QUALIFICATIONS AND EXPERIENCE REQUIRED FOR THE POSITION:
- Grade 12
- Relevant post matric qualification in related field
- At least 8 years’ experience in Learning & Development with hands on experience in each of the above-mentioned elements
- Proven track record in creating different types of training material and course contents
- Proven track record of Facilitation skills relating to both technical (product knowledge) and soft skills
- Ability to travel within South Africa
- South African Citizen with a clear criminal record 
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

MAIN RESPONSIBILITIES:
- Research, design, implement and maintain software programs and services.
- Create and maintain SQL Server database tables, functions and Stored Procedures.
- Implementation of Unit testing for new software modules and services.
- Determining operational practicality, identifying areas for modification in existing programs and subsequently developing these modifications.
- Working closely with other developers as well as business.
- Assists in enforcement of development deadlines and schedules.
- Prioritize multiple tasks effectively.

MINIMUM REQUIREMENTS FOR THE POSITION:
- A bachelor's degree (or equivalent type diploma) in computer programming, computer science, or information technology.
- Minimum 6 years’ experience working in C#, .NET & .NET Core.
- Advanced proficiency in building/consuming REST Web APIs.
- Advanced proficiency in Microsoft SQL Server & SQL queries/stored procedures.
- Proficiency in Docker (on Linux and Windows).
- Proficiency in Micro Services. - Proficiency in Message Queuing (RabbitMQ).
- Proficiency in GIT / JIRA.
- BENEFICIAL - Redis Cache.
- BENEFICIAL - Postgres SQL.
- BENEFICIAL - Blazor / DevExpress UI development.
- Good communication skills.
- Good analytical, software design and problem-solving skills.
- South African Citizen with a clear criminal and credit record
- Own reliable transport
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

PUPOSE OF THE JOB:
The candidate should work will in coordination with cross/functional team members to design, develop, and maintain bespoke solution. The candidate must be comfortable working as part of a team while taking the imitative to take lead on new innovations and projects as they are currently migrating the legacy systems across to more current tech
 
MAIN RESPONSIBILITIES:
- Research, design, implement and maintain software programs and services.
- Create and maintain SQL Server database tables, functions, and Stored Procedures.
- Implementation of Unit testing for new software modules or services.
- Determining operational practicality, identifying areas for modification in existing programs and subsequently developing these modifications.
- Working closely with other developers, as well as business.
- Assists in enforcement of development deadlines and schedules.
- Prioritises multiple tasks effectively.
- Understands relational databases and software design concepts.

REQUIREMENTS:
- Grade 12
- Relevant tertiary qualification
- Minimum 5 years’ experience working in C#
- Integration services knowledge
- Proficiency in REST Web API’s.
- Proficiency in Microsoft SQL Server & SQL queries/stored procedures
- Proficiency in Docker
- Proficiency in Micro Services
- BENEFICIAL – Redis Cache
- BENEFICIAL - RabbitMQ 
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

Key Responsibilities:

• Property Management
• People Management
• Marketing of Space & Renewals
• Budgeting: Income & Expense Control
• Liaison (tenants, clients, brokers, public & community)
• Retail Management & Tenant Turnover Performance Evaluation
• Revamps & Upgrades 
• Experience / Education:
  
  • 3-5 years experience in the property / centre management industry.
  • Minimum qualification grade 12.
  • A Business (marketing) or a property related tertiary qualification would be a recommendation.
  • Retail experience essential.
   
  Skills required:
  
  • Budgeting & Financial Management, Business writing skills (specs & house rules),
  • People management skills,
  • IT literacy (MS Office suite, SAP),
  • Administration skills,
  • Driver's license
  Knowledge required:
  
  • Property / Centre Management industry (advanced),
  • basic technical knowledge,
  • contract management,
  • elementary financial management,
  • workable knowledge of Company policies and procedures,
  • in depth knowledge of lease agreements,
  • understanding of cost budgeting,
  • basic knowledge of statutory requirements, general business acumen.

Should you not receive a response within 10 working days, please consider your application as unsuccessful

KPI's

• Project Implementation - Risk 360
• Customize KPI’s for Customers
• Manage and improve the quality of service delivery, where applicable
• Site profitability management
• Development of proactive strategies
• Overall responsibility for the top 20 customers
• Fleet management
• Drive towards automation and technology
• Matrix management
• Driver improvements within the control room
• Ownership of operational training
• Product standardization
• Ensure regulatory training and accreditation
• Driving ISO
• Continuous improvement of products to ensure relevance
• SOP’s

Requirements:

• Tertiary qualification
• At least 5 years experience in a senior management position
• At least 5 years Security industry experience 
• Knowledge of latest technology and digitalization
• Must be willing to travel extensively

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful
For any enquiries or further information, please call
012 346 1950

Duties:
Business Development of the Mining and Logistics Sector
● Implementation and delivery of the Sector Strategy and associated Business Plan in Mpumalanga.
● Identifies, qualifies, assists, and manages the closing of new business, driven by the promotion of integrated security solutions. Constantly scanning the Sector for growth potential and pursuing these opportunities with tenacity.
● Develop relationships with new customers, develop bespoke integrated solutions, and assist in driving additional product lines within existing customers, thereby driving improved profitability within the sector.
● Responsible for quoting to existing and new customers 
● Accountable for the financial success and customer satisfaction
● To continually review and improve gross margin profitability, security and operational management capability of all Sector business in South Africa
Key Account Management
● Research industry and market. Analyse competition. Complete customer needs assessment to identify and evaluate specific business opportunities within South Africa.
● Identify and acquire Sector customers 
● Develop and implement Key Account Management Plans for all customers within the sector, focusing on customer retention and margin improvement.

• Develop lasting relationships based on mutual respect with customer’s decision makers

Develop Operating Network and industry contacts

Qualification and Experience
● Relevant tertiary qualification recommended
● Minimum 10 years’ experience in sales and / or key account management within the Mining and or logistics sector
 
Skills and Attributes

• Excellent written and verbal skills as well as presentation skills.
• Partnership development (including negotiation) capabilities.
•  Business and commercially-minded with good creativity; both concepts and executions.
• Experience working cross culturally, in developing relationships with stakeholders regionally and globally.
• Knowledge of security and health and safety legislation.

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

Key Deliverables will include

• Drive/Sponsor the implementation of ERP Systems and Other Systems rollout
• Driving Governance in all aspects
• Reporting, Budget & Forecasting
• Commercial Excellence - drive competitive advantage
• Cost excellence - enable the business to operate efficiently
• Managing Functional Teams

Qualification and Experience

• Chartered Accountant South Africa (CA SA)
• Minimum of 6 years of relevant experience, at least 2 years of which is in an executive role
• Experience as a Finance Director, preferably in a service industry/multinational
• Experience in managing large teams
• A successful track record in the development and implementation of medium and long term commercially sound financial strategies across diverse markets

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

Duties:
Budget Control
o Prepares and controls property budgets.
o Manages rent collection, recoveries, tenant installations, expenses and arrears.
Property Management/ Asset Management
o Individually accountable for analysing and generating specific tactics to improve performance of building/portfolio such as building strategy, redevelopment, sales, leasing plan approvals, over periods of up to 3 months.
o Takes responsibility for minimising vacancies within the buildings.
o Mandates current and upcoming vacant spaces.
Stakeholder Management
o Ensures strong tenant relationships, built on service delivery.
o Manages CRM process and training academies.
Vendor & Contract Management
o Manages relationships with service providers.
o liaises with project teams responsible for refurbishments and extensions.
 

• Analyses portfolio performance and strategizes on the portfolio under management to improve the overall performance of the portfolio
• Formulates and maintains 5 year building strategies for each building within the portfolio in such a way as to enhance value within the parameters set out by the Portfolio Manager to optimize capital and income performance
• Strong tenant relationships, built on service delivery
• Collection and analysis of meaningful statistical information relating to shopper flow, tenant’s turnover and market research and ensure recommendations to add value to the asset
• Liaise with project team responsible for major projects such as refurbishments and extensions
• Marketing interface to support turnover growth in excess of inflation, industry norms and tenant expectations
• Manages delivery by and relationship with external and internal service providers (SLA’s)
• Meets internationally acceptable management performance benchmarks for the centre as defined by the fund manager.
• Responsible for the preparation of property budgets and maintaining working budget projections
• Takes responsibility for minimising vacancies within the buildings managed by giving clear mandates to the letting team for current and upcoming vacant space and by ensuring the needs of all existing and prospective tenants in the buildings managed are serviced
• Responsible for ensuring that all safety and security regulations and by-laws are adhered to.
• Effective management of direct staff for optimum performance