Debtors Clerk / Customer Relations Administrator – Cape Town CBD
Property Management | Finance / Debtors / Customer Relations
Full-time | On-site

Our client is a well-established property group that develops, owns, and manages commercial, industrial, and retail properties across South Africa’s major economic hubs. They are seeking a detail-driven and customer-focused Debtors Clerk / Customer Relations Administrator to manage tenant accounts, recoveries, debtors administration, and tenant liaison across their property portfolio.

This role is suited to a highly organised individual with strong property debtors experience, excellent numerical accuracy, and the ability to balance financial administration with tenant-facing responsibilities.

Key Responsibilities:

• Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
• Ensure all recoverable expenses are billed accurately and recovered in full
• Perform reconciliations for municipal services, rates, levies, and recoveries
• Maintain monthly municipal control sheets and daily debtors reports
• Conduct tenant deposit audits, process refunds, and manage tenant deposits
• Process tenant account openings, closures, adjustments, and reconciliations
• Handle all tenant queries relating to accounts, billing, and recoveries
• Manage debt collection processes including arrears follow-ups, reminders, and reporting
• Issue letters of demand, arrears SMS notifications, and payment reminders
• Liaise with attorneys regarding defaulting tenants and legal handovers
• Send tenant statements and manage debit order setup and processing
• Capture receipts, complete banking documentation, and follow up on unallocated payments
• Report cash received in line with FICA requirements
• Liaise with meter reading companies, utility providers, and service partners
• Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
• Assist with bank reconciliations and general financial reconciliations when required
• Maintain accurate records, scanning, filing, and documentation
• Assist auditors and support audit processes
• Stand in for facilities or finance functions when required
• Support managers, property managers, and facilities teams administratively
• Adhere to all internal workflows, processes, confidentiality, and compliance requirements

Key Requirements:

• Proven experience as a Debtors Clerk within a property management environment
• Strong understanding of tenant billing, recoveries, and reconciliations
• Excellent numerical accuracy and attention to detail
• Strong customer service, communication, and problem-solving skills
• Ability to manage high volumes of work and multiple priorities
• Proficient in MS Office; property management systems and MDA property management 
• Ability to work independently and manage time effectively
• High level of integrity and confidentiality

Salary: Market-related, depending on experience

To apply, please send your CV with your salary expectations to [email protected]
 
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
 
Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.