SERVICE DESK (ISC) INTERN
GAUTENG (Midrand)
Closing date 11 August 2025
Gijima is recruiting 3 x Service Desk interns for an Internship program.

The criteria is as follows:-

• Candidates must have completed a 3-year tertiary qualification in IT (e.g., Diploma, Degree, or relevant certificate)
• A valid driver’s license will be an advantage.
• Candidates must be computer literate and must be proficient in Microsoft Word, Excel, PowerPoint, Access, e-mail, internet
• No criminal record
• Candidates must currently be unemployed
• Candidates must not be participating on another learnership or internship program
• Candidates must currently not be enrolled with any other tertiary institution
• Candidates must live in Gauteng (relocation is NOT an option)
• Candidates must be under the age of 35 as of 31 August 2025
• Candidates must be a South African Citizen – African, Coloured and Indian

COMPETENCIES/SKILLS REQUIRED:-

• Basic understanding of IT concepts (Windows, Office 365, internet connectivity, email troubleshooting).
• Willingness to learn IT service management and ITIL principles.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Problem-solving and analytical thinking.
• Ability to work collaboratively in a team environment.

RESPONSIBILITIES

• Log IT incidents and service requests in the ITSM system under supervision.
• Assist in troubleshooting basic technical issues (e.g., password resets, software installation guidance, and connectivity problems).
• Escalate unresolved issues to senior agents or second-line support.
• Provide professional, courteous, and clear communication with end-users.
• Keep users informed about ticket progress and expected resolution times.
• Document solutions and resolutions in the knowledge base.
• Assist in updating user guides and service desk FAQs.
• Participate in training sessions and shadowing opportunities with senior service desk agents.
• Monitor service desk queues with guidance.
• Assist in preparing simple service desk performance reports.
• Gain practical experience in IT service management tools (e.g., BMC Helix, Remedy, YAXXA).
• Learn ITIL fundamentals and service desk processes.
• Participate in mentorship sessions and skills development programmes.

Only applications sent through the website will be considered.  If you have not received a response to your application by 31 August 2025, please consider your application to be unsuccessful.
ONLY CANDIDATES WHO MEET THE CRITERIA MUST APPLY.