Gijima Staffing Solutions is recruiting on behalf of a leading client in the development finance sector for the position of: IT Service Desk Technician II (Audio & Visual Specialist.) 

About the Role

This role is ideal for an experienced IT support professional with proven expertise in audio-visual (AV) operations, live streaming, and general service desk responsibilities. You will play a critical role in ensuring optimal functionality of all AV equipment and IT service delivery across the organisation.

Minimum Requirements

• Degree: BSc/BA in Information Technology, Computer Science, or IT Engineering. (This is a MUST)
• Certifications: Microsoft certifications will be advantageous.
• Experience: 5 – 8 years' experience in a Service Desk/IT support environment using Microsoft technologies. (This is a MUST)
• Experience with live-streaming platforms (OBS, Restream, MS Teams, Zoom).
• Proven track record in handling AV equipment and coordination of hybrid events.
• Strong troubleshooting, communication, and stakeholder engagement skills.

Key Responsibilities

• Provide 1st and 2nd line IT support for all users, with a special focus on AV and unified communication tools.
• Set up, manage and maintain AV equipment (projectors, cameras, speakers, TVs, lighting systems) in meeting rooms and events.
• Coordinate and support all internal/external AV and live-streamed events.
• Troubleshoot and resolve escalated incidents and ensure smooth technical operations.
• Provide post-production support including video editing and uploading of recorded sessions.
• Manage AV asset lifecycle, inventory, and service documentation.
• Train end-users and create easy-to-follow AV user guides.
• Support Senior IT Service Desk Technician as backup during high-demand periods or absence.

Please note: If you have not heard from us by 19 June 2025, please consider your application unsuccessful.