Remuneration: A competitive salary is offered + incentive scheme +medical aid + provident fund
 
Purpose Of The Job:
 
The Service Advisor will be the primary point of contact for customers seeking vehicle service and maintenance at our dealership. They will work closely with both customers and technicians, managing service appointments, diagnosing customer concerns, and ensuring that the service experience is smooth, efficient, and tailored to the specific needs of our customers. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a passion for providing outstanding customer service in a luxury automotive environment.

Key Responsibilities:
Customer Interaction & Communication

• Greet customers promptly and professionally, determining their service needs and concerns
• Provide accurate and timely estimates for repair and maintenance services
• Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs
• Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost
• Follow up with customers post-service to ensure satisfaction and resolve any concerns

Service Scheduling & Coordination

• Schedule service appointments in a way that optimizes workshop capacity while meeting customer needs
• Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time-frames
• Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service

Documentation & Record-Keeping

• Create detailed service orders, recording all relevant vehicle information, concerns, and work performed
• Maintain accurate and up-to-date customer records, ensuring that warranty information and service history is properly logged
• Manage service-related invoicing and payment processing, ensuring accuracy and timeliness

Quality Control & Customer Satisfaction

• Oversee the quality of service work performed by technicians, ensuring that work is completed to OEM’s standards
• Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences
• Handle customer complaints and concerns professionally, escalating issues to management when necessary

Product & Service Knowledge

• Keep up to date with product knowledge, including new models, services, and promotions offered by Dealership/OEM
• Be an advocate for the dealership’s services, promoting special offers and services to customers as appropriate

Team Collaboration & Reporting

• Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service
• Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume

The incumbent should display a “passion for dealing with people” and should continuously strive to promote a professional business image. He/She should also be able to work within a team to ensure the customers' overall experience exceeds their expectations and that excellent service is given consistently. The incumbent should be results driven and strive to improve their own knowledge and continuously strive to maintain high levels of service excellence, thereby promoting the brand to both customers and their fellow employees.
 
Minimum Requirements:

• Minimum 2 years’ experience in a Service Advisory oriented position. Dealership experience would be beneficial
• Bilingualism in both English and Afrikaans would be preferred.
• Computer literate (Office Suite)
• Driver’s license, own transport
• A Technical qualification would be advantageous

Essential Competencies/Behaviours/Abilities for success in this role:

• Communication with Impact
• Customer & Service Orientation
• Problem Solving
• Motivation to Perform & Achieve Results
• Self-Management and Resilience

 
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
 
Applications should be submitted no later than 1 week from advertising.