Internal Account Manager – ICT Solutions

Location: Johannesburg (Office-based Johannesburg North)
Our client, a well-established and highly respected ICT solutions provider, is looking for an experienced Account Manager to take ownership of an established portfolio of SME and medium-sized corporate clients (typically 5–100 users).
This is an account management role, not a cold new business position. The successful candidate will be passionate about building long-term client relationships, delivering exceptional service and identifying opportunities to expand existing accounts through consultative selling.
If you genuinely enjoy working with people, understand business technology, and naturally spot opportunities to add value, we'd love to hear from you.

Key Responsibilities

• Manage and grow an established portfolio of business clients.
• Act as the primary point of contact, building trusted, long-term relationships.
• Develop an in-depth understanding of each client's business and technology environment.
• Identify opportunities to upsell and cross-sell solutions that add genuine value.
• Confidently recommend new technologies and services based on client needs.
• Maintain regular proactive contact with your client base rather than waiting for clients to reach out.
• Ensure an outstanding customer experience throughout the client lifecycle.
• Follow up after support tickets have been resolved to ensure clients are satisfied and issues have been fully addressed.
• Work closely with technical and support teams to ensure seamless service delivery.
• Achieve and exceed sales targets within your existing customer portfolio.
• Encourage client referrals and identify opportunities that can be handed over to the new business team.

Essential Experience

• Minimum 4 years' experience as an Account Manager within the ICT / Telecommunications industry.
• Proven experience managing existing client accounts rather than primarily hunting for new business.
• Demonstrated success achieving sales targets through account growth, upselling and cross-selling.
• Strong customer service background with a genuine passion for looking after clients.
• Excellent relationship management and stakeholder engagement skills.

Technical Knowledge (Non-Negotiable)

Candidates must have solid experience selling and supporting ICT solutions including:

• Hosted and On-Premise PBX Solutions
• VoIP
• Connectivity
• Networking
• Cloud Solutions
• Cyber Security
• Firewalls
• Managed ICT Services

The Ideal Person

We're looking for someone who is:

• A natural relationship builder who clients enjoy working with.
• Warm, approachable and easy to talk to.
• Commercially minded without being a hard-sell salesperson.
• Confident discussing technology with business decision-makers.
• Curious and proactive, always looking for ways to improve the client's environment.
• Professional, mature and dependable.
• Highly organised with excellent follow-through.
• Someone who creates such a positive client experience that customers are happy to recommend the business to others.

This is an excellent opportunity to join a successful technology business that values long-term client relationships and gives its Account Managers the opportunity to make a real impact by growing existing accounts through exceptional service and trusted advice.