TELEMATICS SUPPORT CONSULTANT
Location: Edenvale, Johannesburg

NON-NEGOTIABLE REQUIREMENTS: 

• Min. 2-5 years’ exp. in the telematics/vehicle tracking industry.
• Exp. customer support, key account management, or related. 
• Willing to travel.

ROLE OVERVIEW: 
The Telematics Software Installation and support Consultant works with clients to customise and deploy telematics systems, ensuring alignment with business workflows and fleet requirements.
The role involves understanding client needs, guiding implementation, providing training and support, and empowering users to utilise new tools effectively to enhance productivity and achieve strategic objectives.

Minimum requirements:

• Matric or equivalent.
• Minimum of 2–5 years’ experience in the telematics industry.
• Exp. customer support, key account management, or related.
• Willing to travel.

Personality Traits:

• Excellent organisational skills and ability to meet deadlines in a fast-paced, project-based environment.
• Exceptional communication skills, both written and verbal.
• Strong computer literacy and technical aptitude.

Duties and responsibilities:

• Supports the implementation of software by assisting in system configuration, testing, and deployment based on client requirements.
• Collaborates with clients to understand their supply chain challenges and tailors solutions using the software tools.
• Collects feedback from clients to drive improvements in both the product and the implementation process.
• Assists the sales team by providing technical expertise in the pre-sales process, including product demonstrations and consultations.
• Keeps up to date with supply chain trends and the company's evolving product features to better support clients.
• Maps customers’ information flow between systems and processes.
• Identifies bottlenecks, reduces manual data intervention, and avoids unnecessary data capture or duplicated work efforts.
• Re-engineers practical and efficient operational processes that technology can underpin.
• Provides accurate and relevant reporting on the impact of the Telematics Solution on clients’ businesses.
• Measures cost savings and performance metrics such as EFM on SLAs.
• Prepares accurate value statements for clients, including A+ and A customers.
• Builds strong client relationships by addressing needs, advising on best practices, and ensuring full utilisation of software capabilities to optimise inventory and demand planning.
• Coordinates project meetings and prepares concise reports and presentations.
• Delivers client training sessions on system functionalities, customisations, and best practices.
• Creates and maintains clear documentation for client-specific configurations and customisations.
• Implements client systems, translates business needs, and configures existing processes.
• Maintains and grows technical and process skills through ongoing learning.
• Ensures accurate and consistent information is delivered to the correct contact at the customer’s site.
• Resolves account queries and maintains correct contact lists.
• Achieves 95% SLA targets and reports on service levels.
• Provides insights on improving processes, highlighting what works well and proposing solutions for further optimisation.

Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!