CUSTOMER CARE CONSULTANT
Location: Benoni

KEEP CUSTOMERS MOVING. DELIVER SERVICE THAT MAKES A DIFFERENCE.

NON-NEGOTIABLE REQUIREMENTS:

• Matric.
• 2+ Years’ Customer Service / Customer Care experience.
• Vehicle Tracking / Telematics experience.

ROLE OVERVIEW:
Responsible for providing professional customer support, handling queries and resolving problems efficiently within a fleet management environment.
The role requires strong follow-up, administration and communication skills, with the ability to remain calm and professional when dealing with challenging customers.

Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!

Minimum requirements:

• Valid Driver’s Licence.
• 2+ years’ customer service or customer care experience.
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Strong computer literacy and confidence working across multiple systems and applications.
• Good problem-solving and troubleshooting ability.
• Strong administrative and follow-up skills.
• Previous vehicle tracking, fleet management or telematics experience is highly desirable.
• Experience with tracking or fleet management software is advantageous.
• Previous support or helpdesk experience is advantageous.
• Located in the East Rand, particularly Boksburg or Benoni, is advantageous.
• Willingness to travel within South Africa from time to time.
• Company transport is provided.

Personality Traits:

• Confident and professional.
• Customer-focused and service-driven.
• Calm and composed under pressure.
• Reliable and well organised.
• Proactive and solution-oriented.

Duties and responsibilities:

• Handle customer queries and provide professional assistance across multiple communication channels.
• Respond to customer concerns, troubleshoot problems and provide appropriate solutions.
• Deal calmly and professionally with difficult or frustrated customers.
• Use multiple systems and applications to access information and resolve customer queries.
• Maintain accurate customer records and complete all required administration.
• Follow up on outstanding queries and ensure customers receive timely feedback.
• Escalate technical or operational issues when required.
• Build and maintain positive customer relationships.
• Work closely with internal teams to resolve customer and fleet-related issues.
• Maintain a professional telephone manner and high standard of customer service.
• Work independently while contributing effectively within a team environment.
• Travel within South Africa when required.