My Client in the UK an established e-commerce retail company dedicated to providing excellent service and high-quality products to our customers. As we continue to expand, we are looking for a motivated and customer-focused Dutch-speaking Customer Care Agent to join our team.

Requirements:

• Fluent in Dutch (C1-C2 level) and proficient in English (written and spoken).
• Previous experience in customer service, e-commerce, or retail is preferred.
• Strong communication and problem-solving skills.
• Comfortable working independently in a remote setup.
• Ability to multitask and use multiple systems efficiently.
• Reliable internet connection and a quiet workspace at home.

Key Responsibilities:

• Provide top-tier customer support via email, live chat, and phone in Dutch and English.
• Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
• Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
• Process and track orders while coordinating with the warehouse and logistics teams.
• Maintain detailed records of customer interactions and follow up when necessary.
• Support the team in optimising customer service processes and improving customer experience.

What We Offer:

• Competitive salary (R12,000 – R15,000 per month).
• Fully remote position with a structured schedule.
• Opportunity to work in a dynamic and growing international e-commerce company.
• Supportive team.