My client, a reputable law firm, is looking to appoint a driven and experienced Call Centre Team Leader for their banking collections department.

 The position is ideal for a hands-on leader with a strong background in collections and team supervision.

EE: Open

Minimum Requirements

• Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
• Matric / Grade 12 (compulsory)
• Clear criminal and credit record
• Proficiency in English (additional languages beneficial)
• Willingness to work shifts, including weekends and public holidays if needed
• Basic computer literacy, including MS Office and email

Experience & Responsibilities

Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:

• Creating and launching call, SMS, and email campaigns
• Analysing book performance and developing collections strategies.
• Ensuring adherence to and regular review of strategies in line with operational/client requirements.
• Initiating actions and campaigns to optimise collections and reduce exposure on the department’s book.
• Attending client meetings, providing stats and reports
• Resolving queries and managing staff performance, including coaching and training.
• Conducting quality checks on calls and admin output.
• Supporting ad hoc managerial duties as required.

Skills & Competencies

• Strong administrative and organisational skills.
• Resilience under pressure and ability to handle challenging interactions with clients/debtors.
• Analytical thinking and a proactive approach to problem-solving.
• Effective interpersonal and leadership skills.