Collections Agent – Credit Card Late Stage

Location: Pretoria East
Salary: R9 000 – R10 000 per month, depending on experience
Start Date: ASAP
Employment Type: Full-time
Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage on behalf of a reputable organisation within the legal and financial services environment.
We are specifically looking for candidates with recent personal credit card collections experience within a major banking environment. The successful candidate must be confident dealing with difficult debtors, negotiating payment arrangements and working within a high-pressure collections environment.

Minimum Requirements

• 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
• Experience working on Excalibur, preferably Excalibur 4.
• Good understanding of the banking and/or financial services environment.
• Familiarity with the legal collections process.
• Basic proficiency in Microsoft Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Strong negotiation and active listening skills.
• Ability to remain professional, tactful and patient when dealing with difficult debtors.
• Ability to work effectively under pressure.

These requirements are taken directly from the requisition, which specifically calls for recent Standard Bank personal credit card collections experience and Excalibur experience. F-HR-001 New Employee Requisiti…

Key Responsibilities

The successful candidate will be responsible for managing late-stage personal credit card collections, engaging with debtors to secure appropriate payment resolutions and ensuring matters are handled professionally and effectively.
The role will include:

• Contacting and engaging with debtors regarding outstanding credit card accounts.
• Negotiating realistic payment arrangements and resolutions.
• Managing challenging debtor interactions professionally.
• Applying knowledge of the legal collections process where applicable.
• Accurately capturing and updating information on the relevant collections system.
• Following up on payment commitments and outstanding arrangements.
• Maintaining clear and accurate records of debtor engagements.
• Working towards required collections targets and operational deadlines.

If you are not contacted within 14 days, please consider your application unsuccessful.