Overview:
The Receptionist is the first point of contact for guests and plays a crucial role in ensuring a positive experience during our guest stay. This role involves managing reservations, providing information and addressing guest needs to ensure a seamless and enjoyable stay.

Key Responsibilities:

• Greet guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
• Answer guest inquiries regarding hotel services, facilities, local attractions, and travel directions.
• Handle guest complaints or concerns promptly and professionally, escalating issues to management when necessary.
• Manage room bookings, cancellations, and modifications via phone, email, or in-person.
• Ensure accurate input of guest information into the hotel’s reservation system.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Process payments, issue invoices, and maintain accurate records of transactions.
• Communicate special requests or VIP arrivals to the relevant department.
• Address and resolve guest issues, such as room changes, billing discrepancies, or special requests.
• Stay calm and professional in high-pressure situations.
• Promote hotel services, amenities, and special offers to enhance the guest experience.
• Upsell room upgrades, dining options, or additional services when appropriate.

Qualifications and Skills:

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in a customer service or front desk role, preferably in a hotel or hospitality setting.
• Proficiency in hotel management software e.g., Opera and basic computer skills (MS Office).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Teamwork and collaboration.
• Multilingual skills (preferred but not required).