RESERVATIONS MANAGER  

Cape Town: My client, an established Luxury Hotel situated in close proximity to the Cape Town International Airport, is seeking to employ a dynamic Reservations Manager to lead the reservations function, ensure the smooth coordination of all booking operations, and uphold the highest standards of guest service and efficiency.

Purpose of the Role:  The Reservations Manager is responsible for leading the reservations team and ensuring the efficient, accurate, and customer-focused management of all booking operations. The role requires a proactive and detail-oriented professional with a strong understanding of hotel reservation systems, revenue management, and guest relations.

Key Responsibilities Include but Are Not Limited To

• Overseeing the daily operations of the reservations department to ensure accuracy and efficiency
• Managing, training, scheduling, and evaluating reservations staff
• Monitoring room inventory, rates, and availability to optimise revenue
• Implementing strategies to increase bookings across all channels, including direct, OTA, corporate, and group bookings
• Maintaining excellent guest relations by handling inquiries and resolving issues promptly
• Generating regular reports on reservations, occupancy, and revenue performance
• Collaborating with front office, sales, and marketing teams to ensure seamless guest experiences

 
Criteria
 

• Minimum of 3–5 years’ experience in hotel reservations management or a similar role
• Strong working knowledge of Property Management Systems (PMS) and online booking platforms
• High level of computer literacy
• Proven leadership, communication, and organisational skills
• Analytical and detail-focused, with experience in revenue optimisation
• Ability to perform effectively in a fast-paced environment, including weekends and public holidays when required
• Strong hospitality background with a commitment to exceptional customer service
• High level of proficiency in English and Afrikaans