SENIOR RESTAURANT MANAGER

Franschhoek: My client, a contemporary, high-end dining establishment based in Franschhoek, is seeking to employ a dynamic and service-driven Senior Restaurant Manager. This role is suited to a seasoned hospitality professional who thrives in an upmarket environment, leads with confidence, and is passionate about delivering exceptional guest experiences while managing a high-performing front-of-house team.

Purpose of the Role: To oversee and manage all front-of-house operations, ensuring seamless service delivery, exceptional guest experiences, and alignment with the restaurant’s premium positioning, brand standards and commercial objectives.

Key Responsibilities Include but Are Not Limited To

• Managing day-to-day restaurant operations and service standards
• Leading, training and motivating the front-of-house team to deliver consistent, high-quality service
• Ensuring exceptional guest experience and handling guest relations professionally and proactively
• Overseeing reservations, floor management and service flow
• Managing staff scheduling, attendance and performance
• Working closely with the kitchen and senior management to ensure operational alignment
• Maintaining brand standards, presentation and ambience throughout service
• Managing stock, ordering, cost controls and supplier relationships
• Ensuring compliance with health, safety and liquor regulations

Criteria

• Minimum Grade 12 or equivalent
• Relevant hospitality qualification
• Proven experience as a Senior Restaurant Manager or Restaurant Manager in an upmarket or fine-dining environment
• Strong leadership, communication and people management skills
• Excellent organisational ability and attention to detail
• Ability to perform under pressure in a fast-paced service environment
• Strong guest relations and problem-solving skills
• Solid understanding of hospitality operations, cost controls and service excellence

Market-related salary / flexible hospitality hours apply / this role is reserved for candidates residing in or within close proximity to Franschhoek