EXECUTIVE HOUSEKEEPER

Plettenberg Bay: My client, a prestigious 5-star hotel in Plettenberg Bay, is seeking a dedicated Executive Housekeeper to lead this pivotal department.
 
The Executive Housekeeper will be responsible for overseeing all housekeeping operations, ensuring exceptional five-star standards of cleanliness, presentation, and guest service. This role focuses on leading the housekeeping team, maintaining operational efficiency, and delivering a consistently high-quality guest experience.

Key Responsibilities Include but Are Not Limited To

• Supervise and manage all housekeeping staff and daily operations
• Maintain exceptional cleanliness and presentation standards across all rooms and public areas
• Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence
• Oversee room readiness in line with check-in times and operational requirements
• Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests
• Implement and manage daily cleaning schedules and task allocations
• Conduct regular room and public area inspections to ensure quality standards are met
• Lead, train, and motivate the housekeeping team to deliver consistent performance
• Manage staff rosters to ensure optimal coverage and operational efficiency
• Conduct performance reviews and address performance issues professionally
• Ensure compliance with health, safety, and hygiene regulations
• Maintain and update SOPs, checklists, and operational standards
• Manage housekeeping inventory including linen, amenities, and cleaning supplies
• Control costs in line with departmental budgets and minimise wastage
• Oversee laundry operations and linen lifecycle management
• Identify and report maintenance issues to minimise downtime
• Ensure hotel assets are maintained and protected through proper use and training
• Implement and monitor environmentally responsible cleaning practices
• Maintain accurate housekeeping records, reports, and administrative documentation
• Communicate effectively with management and other departments
• Assist with forecasting, budgeting, and operational planning 

Criteria

• Minimum 8–10 years’ experience in housekeeping, with at least 2–3 years in a similar senior role within a five-star property
• Relevant qualification in Hotel Management or similar
• Computer literate with experience on OPERA Cloud hospitality system
• Strong operational and technical housekeeping knowledge
• Proven leadership and team management ability
• Strong attention to detail and commitment to excellence
• Excellent organisational and problem-solving skills
• Ability to work under pressure and manage multiple priorities
• Strong communication and interpersonal skills