A boutique, luxury bush lodge in a malaria-free Big 5 private reserve is seeking an experienced GENERAL MANAGER to lead its team and guest experience.

The ideal candidate is a hands-on hospitality leader with a proven record running a small, high-end safari operation, equally comfortable hosting guests and managing budgets, staff and day-to-day operations in a remote bush setting.

Core Criteria:

• Proven experience as a General Manager or Senior Lodge Manager in a luxury lodge or upmarket hospitality operation
• Strong financial acumen, including budgeting, cost control and management reporting
• Track record of leading, training and motivating a multi-department team
• Sound working knowledge of front-of-house, food and beverage, housekeeping and guiding operations
• Proficient in stock control, procurement and lodge administration
• Excellent guest relations and communication skills
• Ability to manage a remote operation and make sound decisions independently
• Professional, presentable and a natural host

Core Responsibilities:

• Oversee the overall running of the lodge, ensuring smooth daily operations
• Deliver and maintain exceptional guest experiences from arrival to departure
• Manage budgets, control costs and drive profitability
• Lead, coach and develop all departmental heads and staff
• Maintain high standards of service, hygiene, safety and presentation
• Oversee stock control, ordering and supplier relationships
• Work closely with the guiding and hospitality teams to ensure cohesive guest service
• Manage reservations, guest feedback and reporting to ownership
• Oversee maintenance requirements and the upkeep of the property

On Offer:

• Salary: Negotiable, depending on experience
• Live-in position