Technical Customer Success Manager – Cape Town
Our client is seeking a Technical Customer Success Manager to join their Cape Town team.
You will take ownership of technical client success from onboarding to expansion, ensuring strong adoption of the AI platform while working autonomously and driving measurable results.

Responsibilities

• Own end-to-end technical client success and onboarding
• Manage implementations and ensure seamless AI platform integration
• Serve as technical liaison between clients and our engineering team
• Identify expansion opportunities and drive adoption of new features
• Conduct technical training, demos, and troubleshooting
• Build and refine technical processes that scale efficiently

 
Requirements

• Strong technical foundation with hands-on AI/ML or conversational AI experience
• High level of initiative and strong problem-solving ability
• Excellent communication skills with the ability to explain complex concepts clearly
• 3+ years’ experience in a technical customer success role
• Direct experience with AI or SaaS platforms
• Experience with voice systems, chatbots, or conversational AI

 
Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.