Key Accountabilities/ Principal Responsibilities Primary Duties · Manage designated site
· Manage staff and sub-contractors
· Manage contractors
· Client liaison
· Landlord liaison
· Invoicing submission and control
· Management Reports
· FM Solutions general operations
· Implement and adhere to Processes and Procedures
· Manage Health and Safety
Secondary Duties Manage Designated Sites· Maintain service levels
· Complete customer focus
· Pro-active inputs
· Feedback and communication to Head Office
Manage Staff· Create and adapt staff work profiles
· Performance measurement
· Delegate responsibilities
· Service assessment on Key Performance Areas
· Corrective action
Manage Contractors· Ensure a valid Service Level Agreement (SLA) exists
· Know all the SLA terms and conditions
· Adhere to FM Solutions SLA
· Ensure proper service delivery
· Performance measurement
· If needed: Institute non-conformances
· Approve service schedules
· Initiate and approve requests for service
· Follow up on outstanding Helpdesk Work Orders and Requests
Client and Landlord Liaison· Regular Operations Meeting with client
· Note areas of concern, if possible, action to rectify
· Feedback to line Manager
· Regular Project Feedback to client
· Ensure client satisfaction
· Complete all / any client requests
Invoicing Control· Compare invoices to Work Orders
· Attend weekly finance meetings
· Approve and process of payment within specified time frame
· Forward to Head Office Accounts Department
· Familiarise yourself with the approved invoicing procedure and abide by them
· Ensure timeous submission of invoicing by Contractor
· Tracking of all invoicing
Management Reports· Complete a monthly Management Report for the Client, highlight all operational issues and comment on the status of such issues
· Report on status of projects
· Report on staff (FMS)
· Highlight concerns
· Make recommendations or submit request for assistance
FM Solutions Operations· Negotiate Contracts with Client with Line Manager Approval
· Negotiate Supply Contracts with Vendors
· Negotiate Lease Contracts with vendors with Client and Line Manager Approval
· Ensure that all Operational Outputs get noted
· Timesheet management
· On-site expenditure
· Communicate all operational aspects to staff
· Ensure that client has been made aware of any operational changes
· Make recommendations on any operational issues that need to be altered to fit individual sites
· CAFMS
Process and Procedures· Institute all approved process and procedures
· Adapt and make site specific
· If needed create additional
· Communicate to staff
· Ensure all staff understands
· Implement revised process and procedures
· Measure validity as a repetitive exercise
· Report back to Head Office
· Forward site-specific Process and Procedures to Configuration Management
Key Skills and Experience · Grade 12
· 3 Year tertiary qualification
· Min 5 years relevant experience, which included Project Management and Organisational Planning
· Good PC skills with MS Office essential.
· Knowledge of legal aspects pertaining to contracts etc.
· Knowledge of the helpdesk as a tool to manage outsourced service provision to a corporate.
· Budgeting experience
· Working knowledge of e-Commerce initiatives.
· Occupational Health & Safety
People and Management Skill · People & communication skills (written and oral)
· Good and proven leadership skills
· Customer focused
· Ability to work under pressure
· Self-managed
· Ability to create and maintain budgets
· Able to keep contractors in line with agreed Service Level Agreements (SLA’s)
· Negotiation skills.
· Initiative, vision & drive.
· Project management and organisational planning skills.
· Analytical thinking and problem solving
· Planning and aligning
· Organisational and administrative skills
· Relationship management
· Learning and adaptability
· Strong accounting skills
Key result areas · Understand role of reporting to the business and client
· Understand role of managing staff to closely ensure output is aligned with business requirements
· Understand interworking with various teams to ensure client financial compliances
· Understanding that feedback and communication is critical to success
Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.
Interested? Submit your CV now.
All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.
We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.
Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.
By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.
If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise.
For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.
Please note, relocation costs will not apply
Applications to be addressed to Matthew Toontjies: [email protected]
Please note: This advertisement is for pipeline recruitment purposes. While we are building a talent pool for future opportunities, the position is not available for immediate placement, and appointments will be made as suitable vacancies arise
