Introduction:
Join a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.
 
Job Purpose:
Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

Minimum education (desirable):

• Certificate in Administration

Minimum applicable experience (years):

• 0 - 2 years

Required nature of experience:

• Data Capturing
• Client Engagement
• Administration

Skills and Knowledge (essential):

• Remote Technical Support
• MS Office

Skills and Knowledge (desirable):

• Education and/or School Compliance and Operations
• SA-SAMS System
• Valistractor Software
• GDE Extractor Tool
• Winzip/Winrar
• Plus and Smart Systems
• Google for Business
• Basic technical support skills
• Basic understanding of network setup
• Basic understanding of software installation
• Basic understanding of MS Access Databases
• EMQ files

Other:

• Ability to travel to site to offer training and support
• Valid driver’s license and own vehicle
• Proficient in Afrikaans and English

KEY PERFORMANCE AREAS
Client Engagement

• Provide OSM support on relevant and third-party platforms through professional and accurate communication.
• Proactively manage client queries through calls and emails.
• Ensure a professional image of the organisation is maintained at all times.

Projects

• Complete all assigned projects accurately and within deadlines.
• Maintain project integrity while awaiting development updates.
• Identify and resolve issues proactively.

Training and Consultation

• Assist with the coordination of training workshops.
• Deliver onsite, online, and office-based training or consultation sessions.
• Provide continuous internal training and skills development.

Initiative Development

• Identify and investigate system or process issues and propose improvements.
• Create and maintain OSM documents, manuals, and training materials.
• Conduct market research to identify new opportunities for client satisfaction and revenue growth.

 Remuneration Offered
Market related