Our client in the Logistics sector is looking for an Application Support Engineer in Cape Town who has a solid background in supporting Freight Forwarding, Logistics and Transport Management applications. This is full onsite role to be based close to the Waterfront.

Minimum Experience Requirements:

• Able to work independently as well as to participate effectively in a team environment.
• Experience in Freight Forwarding, Logistics and Transport Management applications
• Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner.
• Experience with one-on-one and group training both in-person and via web conference delivery.
• Proven ability to work independently in a fast-paced environment while managing multiple subjects.
• Must be willing and prepared to Travel.
• Must have a valid Passport.

Responsibilities:

• Participate in programs and assessments to improve the IMS system in the workplace
• Responsible for Level 2 & Level 3 Support
• Validate Level 1 Support Resolutions.
• Troubleshoot production issues.
• Conduct root cause analysis.
• Ensure continuity of interfaces by consistently monitoring the platform.
• Liaise with vendors and regional IT to resolve issues.
• Manage Continuous Improvement Projects
• Provide Training to End Users