We are seeking an experienced and driven Senior IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast-paced, call centre-driven environment and is confident managing complex infrastructure and support operations.

This is an on-site position based in Pretoria East. 

EE:  Open 

Minimum Requirements

• Matric (Grade 12)
• Relevant IT certifications such as A+ and N+
• Office 365 certification (essential)
• 3 to 5 years’ experience in IT support, preferably within a call centre environment

Key Responsibilities

• Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
• Act as an escalation point for complex technical issues and support junior team members
• Maintain clear and professional communication with stakeholders throughout incidents and projects
• Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness
• Lead and contribute to IT projects from planning through to delivery
• Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems
• Conduct system audits and health checks across critical environments
• Drive process improvements, automation, and system reliability
• Ensure compliance with IT governance, policies, and best practices

Technical Experience

• Server support across Windows and Linux environments
• Hyper-V, including replication, backup, and disaster recovery
• Terminal Services environments
• Windows workstation support, with macOS exposure advantageous
• Office 365 administration and tenant management
• Network infrastructure, including Meraki, firewalls, and UniFi or similar switches
• Strong understanding of IT security principles

Advantageous Skills

• Experience with EDC Excalibur Euphoria (dialler systems)
• Understanding of call centre systems and operations
• Basic to intermediate SQL scripting and maintenance

Competencies

• Strong problem-solving ability
• High level of accountability and ownership
• Excellent communication and stakeholder management skills
• Ability to work under pressure in a fast-paced environment