Location: Randburg, Johannesburg
Position Type: Permanent | Full-Time | Office-Based

Ergasia Placements is recruiting an experienced and driven HR Officer on behalf of a dynamic organisation operating within a fast-paced contact centre environment.
This opportunity is ideal for a hands-on HR professional with strong experience across the full employee lifecycle, including recruitment, employee relations, performance management, HR administration, and employee engagement.

Minimum Requirements

• Matric (Grade 12).
• Relevant Human Resources Degree or Diploma.
• Minimum 3 years' experience as an HR Officer or HR Generalist (internship experience will not be considered).
• Proven experience managing end-to-end bulk recruitment in a high-volume environment.
• Strong Employee Relations experience, including disciplinary, grievance, incapacity, and performance management processes.
• Sound knowledge of South African labour legislation, including the BCEA, LRA, and EEA.
• Minimum 2 years' experience using Microsoft Office, particularly Excel and Word.
• Experience within a call centre or contact centre environment will be highly advantageous.

Key Responsibilities

Recruitment, Selection & Onboarding

• Manage the full recruitment process from advertising and screening through to appointment and onboarding.
• Conduct interviews, coordinate assessments, and complete pre-employment checks.
• Draft and maintain job descriptions and recruitment advertisements.
• Coordinate onboarding documentation and employee records.
• Manage learnerships, internships, and youth development programmes.

Employee Relations

• Provide HR guidance and support to employees and management.
• Coordinate disciplinary hearings, grievances, incapacity processes, and poor performance management.
• Conduct exit interviews and provide trend analysis and recommendations.

Performance Management

• Manage probation reviews and support performance management initiatives.
• Ensure fair and consistent application of performance improvement processes.

HR Administration & Compliance

• Maintain accurate employee records and HR documentation.
• Ensure compliance with labour legislation, company policies, and HR best practices.
• Manage HR queries professionally and within required service levels.
• Prepare and maintain HR reports and workforce statistics.

Employee Engagement & Wellness

• Support employee wellness and engagement initiatives.
• Drive activities that promote a positive and high-performing workplace culture.
• Identify opportunities to enhance employee experience and organisational effectiveness.

Reporting & Business Support

• Compile and analyse HR reports and metrics.
• Support workforce planning, talent acquisition, retention, and organisational development initiatives.
• Partner with management to drive people-related business objectives.

Skills & Competencies

• Excellent organisational and time-management skills.
• Strong attention to detail and commitment to accuracy.
• Exceptional communication and stakeholder management abilities.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• High levels of professionalism, confidentiality, and integrity.
• Self-motivated, adaptable, and results-driven.
• Passion for people development and employee engagement.