The management couple will be accountable for 2 main areas of responsibility:
- Day-to-day management and logistics of the primary property and its resources, the level of customer satisfaction and service delivery and the operational profit and loss accounts reporting directly to the owners.
- Oversight of sister establishments within 1.5-hour radius of primary property
The couple will be required to be fully flexible in the day-to-day running of the establishment and sister establishments and maintain high levels of customer and employee satisfaction.
The ideal candidates should, together, possess strong administrative & financial skills and great organizational skills and be excellent hosts and great business employers/leaders.
Candidates must have a ‘hands-on approach’ and all-round problem-solving skills and be able to work effectively unsupervised in a remote location.
Successful candidates will also be required to assist with meals service, reservations, check-in and check-out of guests as well as basic admin and jumping in where there is a need in order to ensure smooth operational flow of the properties. MINIMUM REQUIREMENTS
Relevant qualification, certificates and or diploma/degree
Min of 3 years previous experience in similar role
Must have proven hospitality experience within Southern Africa and previous experience in a similar role is essential.
Efficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations
Ensuring the property and guest rooms are maintained at the highest standard of cleanliness and comfort
Ensure that the asset is well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordingly
Checking and reporting of required maintenance work (in accordance with the above and budgets Strong practical maintenance skills given the rural nature of the location
Responsible for maintaining and managing all inventories & stocks
Responsible for swift handling and resolving of guest needs, requirements, and compliments and complaints
Efficiently manage online guest reviews Ensure all online and social media platforms are managed and are reflective of the respective establishments.
Responsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts recons
Good understanding of budgets and forecasting
Monthly reporting and commentary to support office on actual financial performances vs budgets
Must have excellent communication and staff relation skills Inspires, motivates, and maintains good staff relations and productivity
Schedule and direct staff’s daily duties Provides on-going staff training and development
Excellent computer communication skills - MS office, email, PMS (current system is MEWS, although Semper has been used before)
Able to work hospitality shifts and hours and maintain a good work-life balance
Must have own vehicle/transport
Appreciation for the great outdoors and knowledge thereof will be of benefit to successful applicants.
ONLY short-listed candidates will be contacted
To apply CLICK THIS LINK
and upload your CV https://webapp.placementpartner.com/wi/vacancy/?id=farm&VacRef=FM000961&preview=56564514b1489b1e30c82ba4dd7a2dcb