MINIMUM REQUIREMENTS
- Diploma/Degree in hotel management or related field
- International experience would be advantageous
- 5 years work experience in hospitality industry
- 2-5 years of experience as an Assistant Lodge Manager
- Excellent computer skills
- Excellent attention to detail
- Own Vehicle and drivers licence
DUTIES AND RESPONSIBILITIES- Guest relations/experienceso Meet and greet guests and check in process including indemnity forms
o Ensure check in process is done
o Development of detailed guest programmes and experiences together with GMs (in lodge and bush)
o Guest relations and hosting
o Children activity programmes and implementation thereof (in conjunction with GM)
- Lodge Admino Lodge supplies ordered (food, drink, housekeeping, maintenance stocks, operations)
o Lodge processes, schedules and monitoring thereof
o Month end management (in conjunction with/absence of GMs)
o Management of GRV’s, purchase orders and invoicing on Panstrat
o Management of stock takes and month end
- HR & Admino Planning and management of staff rosters and leave schedule
o Associated process and responsibilities (attendance register)
o Staff training and development
o Lodge processes, schedules and monitoring thereof
o Staff disciplinary procedures support to GMs
o Month-end management (in conjunction with/absence of GM)
o Management of GRV’s, purchase orders and invoicing
o Management of stock takes and month end
o Assistance management of salaries, provident fund, medical aid
o Updating all staff files and maintaining these
- Reservationso Reservation support and relief
o Management of check-ins and check-out
- Front of Houseo Day-to-day management of FOH team
o Design of guest experiences in lodge and bush (utilising all venues)
o Day-to-day staffing of FOH as per guest requirements
o Identifying training requirements
o Management of bar, selections and menus
o Table and food presentation
- Housekeepingo Team management, allocation of duties and assessments
o Monitoring and training of staff
o Management of daily linen, laundry
o Replenishment planning
- Lodge securityo Management of lodge security team
o Scheduling security duties and responsibilities
o Development and enforcement of lodge security systems
- Marketing and saleso Collating photographs and stories for social media sharing
o Hosting and ‘selling’ the Lodge to travel and tour agents/operators
o Remain abreast of industry trends, global and local and monitoring of competitors
ONLY short-listed candidates will be contacted
To apply CLICK THIS LINK and upload your CV https://webapp.placementpartner.com/wi/vacancy/?id=farm&VacRef=FM001044&preview=f86e9946cef2e8c10a951cc24cd34344