HOSPITALITY MANAGER
2022-01-13 - 2022-03-31
Permanent
FM001053
Hospitality
Scotland, Inverness area
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Inverness area – Scotland: An exciting opportunity awaits the experienced and skilled Hospitality Manager to join this Wilderness Reserve that lies in the heart of the Scottish Highlands.
Only candidates with the relevant experience will be considered.
MINIMUM REQUIREMENTS
  • Must have a British passport/citizenship or work permit
  • Formal qualification in Hotel/ Tourism Management advantageous
  • Proven track record in managing high end hospitality
  • Excellent leadership skills
  • Excellent customer service skills
 RESPOSIBILITIES
  • The Hospitality Manager reports to the trustees of the Reserve as well as the Family Office
  • The Hospitality Manager will have specific focus on guest liaison and the guest experience.
  • The Hospitality Manager will have responsibility for improving the overall hospitality operation at the reserve
  • Direct management of front and back of house staff – including staff rotas, direction and training
  • Direct responsibility for hospitality standards and development (see special projects below)
  • Regular communication with the reserve staff
 
GUEST LIAISON
  • Pre-visit coordination - meet with the team to ensure all arrangements are covered for the guests’ stays and coordinate activities with the reserve staff
  • Coordinate with the Sales Manager the best point in time to hand over guest coordination (may not be until guests arrive or may be at some point during the sales process)
  • When guests are on site – spend time with the guests as required to provide an excellent experience
  • When guests are on site – act as concierge if required. Have full knowledge of the surrounding areas, what to do in all weather conditions, the master of “plan b”
  • Final guest invoicing is complete (in collaboration with the Sales Manager), including
  • Phone charges
  • Activities
  • Food and beverage
  • Extras such as clothing, beauty treatments etc
  • Ensure guests are happy before and whilst they are on the reserve, stay in touch and ensure all their problems are solved proactively and in a positive way if possible
  • Ensure all on-site guest information brochures and booklets are up to date and complete
 SPECIAL PROJECTS
  • Develop and maintain Health & Safety policies. Ensure we have sufficient First Aid training
  • Develop and maintain Risk Assessment policies
  • Review with the Family Office the servicing contracts (gas, laundry, utilities, dishwasher)
  • Develop and maintain staff training programs
  • Alcohol licences revision - stocking, stock control
  • Maintenance stuff / snagging. Need a clearer process
  • Development and strategy (e.g., corporate sales, retreats, weddings and events)
 ONLY short-listed candidates will be contacted

To apply CLICK THIS LINK and upload your CV https://webapp.placementpartner.com/wi/vacancy/?id=farm&VacRef=FM001053&preview=ec7fd7ca7922a7003e399c33bb2be390
For more information please contact:
Susan Hobson