IT Problem and Configuration Specialist
2022-05-17 - 2022-05-31
Permanent
PT006901
IT & Telecommunications
Gauteng, JHB - Northern Suburbs
( Market related)
Our client in the Higher Education sector, has an opportunity available for an IT Problem and Configuration Specialist to be based in the Johannesburg area.
Requirements:
  • NQF Level 7 in Information Technology of Computer Science
  • ITIL Foundation Certification
  • COBIT Foundation Certification
  • 2x of any ITIL Intermediate or Specialist Certifications
  • 5+ years’ experience in incident, request fulfilment, change, configuration and service asset, and problem management.
  • 5+ years’ experience in implementing ITIL best practices in an IT environment
  • 5+ years’ experience in developing ITSM policy and processes
  • 3+ years’ experience working with IT Service Management systems
  • Strong operational service management knowledge and skills.
  • Understanding of IT operations processes and end to end IT infrastructure components/architecture
  • ITIL Expert/Managing Professional
  • Experience within Higher Education
KPAs:
  • Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and management processes.
  • Build documentation and training for all IT staff.
  • Coordinate the identification and resolution of IT problems and, where required, escalate and coordinate resolution with third party suppliers.
  • Establish a knowledge base for sharing IT problem information.
  • Create and manage the IT Known Errors Database
  • Develop, implement and manage the IT Configuration Management practice across the entire organisation.
  • Develop and deploy a fully operational configuration management system
  • Manage a continuous service improvement register for IT Service Management.
  • Assist in audit requirements and remediation for the IT Service Management processes
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.
For more information please contact:
Christiaan Louw