Westville. An exciting opportunity exists for a dynamic, organised and proactive Account Manager to join this well-established Digital Marketing Agency. We are looking for someone who thrives in a fast-paced environment, enjoys building strong client relationships and has a natural ability to keep multiple projects, people and deadlines on track. The ideal candidate will have a relevant Marketing, Business or Communications Degree, together with at least 2 years' experience in account management, project coordination, or a similar client-facing role, preferably within an agency environment.
Responsibilities:
- Build and maintain strong client relationships, acting as the key point of contact for day-to-day communication, project updates and deliverables.
- Translate client requirements into clear, actionable briefs for creative and digital teams.
- Coordinate multiple projects, allocating tasks, managing priorities and ensuring deadlines are met.
- Monitor project progress, follow up on outstanding tasks and proactively resolve challenges.
- Review creative and digital deliverables to ensure quality, accuracy and alignment with client briefs.
- Manage client expectations, communicate project updates and coordinate feedback and revisions.
- Identify opportunities to improve processes, enhance client satisfaction and grow existing accounts.
- Work collaboratively with internal teams to ensure projects run efficiently and clients receive excellent service.
Requirements:
- Relevant Degree or Diploma in Marketing, Business, Communications or a related field.
- Minimum 2 years' experience in account management, project coordination or a similar client-facing role, ideally within a marketing or digital agency.
- Excellent communication and relationship-building skills.
- Strong organisational and time-management abilities, with the confidence to manage multiple projects and deadlines.
- Ability to develop clear briefs, coordinate teams and maintain high standards of work.
- Proactive, solutions-focused approach with excellent attention to detail.
- Commercial awareness and the ability to identify opportunities to add value to client accounts.
- Familiarity with digital marketing campaigns, website projects and project management tools would be advantageous.
If you're a confident communicator who loves working with people, bringing structure to busy projects and delivering exceptional client experiences, we'd love to hear from you! 