Our client in Johannesburg is currently seeking an Onsite Support Technician to join their team. The position entails supporting ESSN (Enterprise Software, Servers, and Storage & Networking) products for both existing and potential customers, as well as maintaining SLAs (Service Level Agreements).

EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Information Technology (IT)
BASIC SALARY              :           Market Related
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

• Matric (Grade 12)
• Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) – Min 5 Years Working Experience (IT and hardware and software)
• Software Certifications (Microsoft, Adobe, VMware. etc.)
• CompTIA Certification A+ & N+
• MCP or MCSE
• Certificate or Diploma in Information Technology
• 5 years of IT hardware and software support experience

DUTIES:

• Assisting clients through monthly call reporting.
• Client Liaison: Communicating effectively with clients to comprehend their IT system requirements, assessed through customer feedback.
• Customer Service and Account Management: Managing and supporting client accounts to foster long-term partnerships, evaluated during account reviews.
• Client Relationships: Building and sustaining client relationships for repeated business, assessed through customer feedback.
• Understanding the company's value proposition, product range, and services, reviewed during management evaluations.
• Training & Certification: Attending mandatory training sessions to enhance skills on Servers, Storage, and Networking products, with the completion of relevant certification exams, tracked through regular skills training and testing.
• Support Service SLA Agreements: Ensuring support for Service Level Agreements, including extended warranties, evaluated during account reviews.
• Participating in monthly KPI sessions to review personal performance and establish action plans, tracked through KPI reviews.
• Presentation: Representing oneself and the company professionally, aligning all documentation with company standards, assessed during management reviews.

HOURS:

• Monday to Friday (08h00 to 16h30)

Should you meet all the requirements, apply on our website at www.statusstaffing.com today Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.