Role Objective

To provide outstanding customer service by accurately completing repair orders within allocated timeframes while optimising productivity within the Service Department.
To ensure that customers are confident their interests and the safety of their vehicles are prioritised at all times, and that all technical concerns are addressed professionally and effectively.

Key Performance Areas

• Complete repair orders efficiently and timeously within allocated labour times.
• Achieve workshop productivity and labour targets by working efficiently and upselling where appropriate.
• Diagnose customer concerns accurately and provide effective technical solutions.
• Ensure parts are ordered timeously and booked correctly to job cards.
• Stay up to date with technological developments through training, bulletins, and ongoing learning.
• Support the Service Manager and Foreman with operational tasks where required.
• Adhere to all dealership business processes and contribute to continuous improvement initiatives.
• Maintain clean, organised, and safe workstations, tools, and equipment at all times.
• Treat all customer vehicles with care and professionalism.

Minimum Requirements

• Qualified Motor Vehicle Technician (Red Seal) with a minimum of 2 years’ post-qualification dealership experience.
• Fully bilingual (English & Afrikaans).
• Previous experience within a motor vehicle dealership environment (premium segment preferred).
• Strong diagnostic experience will be a distinct advantage.
• Computer literate.
• Valid driver’s licence.

Essential Competencies

• Strong adherence to procedures and technical standards
• High customer service orientation
• Results-driven with strong productivity and efficiency focus
• Excellent problem-solving and diagnostic ability
• Strong teamwork and communication skills

Why This Opportunity?

This role offers the opportunity to work within a professional, premium automotive environment, where technical excellence, customer satisfaction, and career development are highly valued.