Call Center Manager - Automotive
2026-05-25 - 2026-06-24
Permanent
PTA001040
Automotive
Gauteng, Centurion
(Market related)
Looking for a skilled Call Center Manager with 5-10 years of experience in the automotive sector to lead our customer resolution team. Manage daily operations, customer complaints, service quality, and team performance.

Call Center Manager - Automotive

Reporting to: Managing Director Location: Centurion

Duties and Responsibilities:

  • Lead and manage the automotive customer service team
  • Handle escalated customer complaints and service issues
  • Monitor call center KPIs and ensure compliance with standards
  • Analyze customer feedback to enhance service quality
  • Collaborate with stakeholders to resolve customer concerns
  • Prepare operational reports and conduct training sessions
  • Implement process improvements for efficiency and customer experience
  • Manage workforce planning, scheduling, and performance

Requirements:

  • Degree or Diploma in Business Management or related field
  • 3-7 years of experience in call center management
  • Automotive industry experience preferred
  • Strong leadership, communication, and problem-solving skills
  • Proficiency in CRM and call center systems
If you have a customer-centric mindset and can effectively manage a fast-paced call center environment, we would like to hear from you.
For more information please contact:
Tamlyn Bibbings