After Sales Consultant
-
Permanent
PTA001144
Automotive
Gauteng, East Rand
(Market related)

After Sales Consultant - Permanent Position

Join an Automotive company in Gauteng, providing customers with professional after-sales service. Seeking a candidate with 5-10 years of experience.

After Sales Consultant - Job Specification

1. POSITION DETAILS

  • Position: After Sales Consultant
  • Department: After Sales / Service Department
  • Reports To: After Sales Manager / Service Manager
  • Key Relationships: Workshop Foreman, Workshop Controller, Parts Department, Capacity Planner, Service Administration, Service Manager, Customers, and Sub-let Suppliers

2. JOB PURPOSE

To provide customers with a professional after-sales service experience, coordinating with workshop and parts departments to ensure accurate and timely after-sales administration.

3. MAIN DUTIES AND RESPONSIBILITIES

  • Customer Service and Communication: Welcome customers, manage service process, provide updates, obtain authorisations, arrange transport.
  • Preparation and Booking Administration: Pre-assess bookings, print job cards, check parts requirements.
  • Warranty, Motor Plan and Authorisations: Check validity, obtain authorisations, process claims.
  • Quotations, Invoicing and Payments: Prepare quotes, complete invoicing, follow up on payments.
  • Vehicle Handover and Collection: Confirm readiness, arrange collection, explain work completed.
  • Systems, Records and Administration: Update systems, maintain records, complete necessary documentation.
  • Internal Coordination: Liaise with workshop, parts department, and service manager, attend service meetings.

4. PERFORMANCE EXPECTATIONS

Excellent customer service, accurate documentation, effective coordination, timely processing, and system maintenance.

5. MINIMUM REQUIREMENTS

  • Grade 12 / Matric
  • Previous After Sales or Service Department experience
  • Computer literate
  • Driver’s license

6. KEY COMPETENCIES

Customer service orientation, good communication, attention to detail, problem-solving, teamwork, flexibility, results-driven.
For more information please contact:
Tamlyn Bibbings