IP Centrex Engineer
2022-08-01 - 2022-09-30
Permanent
JHB000718
Engineering & Technical
Gauteng, JHB - Northern Suburbs
Market Related - Market Related
Provide technical assistance to operational teams with voice configurations, cancellations, cutovers and fault escalations. Providing IP Centrex training to internal and external interested parties. Managing on-going R&D projects of Verto Supreme features, testing of new handsets, firmware as well as new Porta MR upgrades. Operating in line with our ISO 9001/27001 standards by adhering to the policies and procedures.
Job Description
  • Provide technical assistance to pre-sales, operational teams and customers
  • Perform Router, SBC, Switching and CPE configurations to provision voice services
  • Engage with different vendors and suppliers
  • Perform Hosted PBX configurations, add move and changes and handling complexed call flows
  • Managing and maintaining provisioning platforms like Vobi, Axiros and PotraLite
  • Managing on-going R&D projects of Verto Supreme features, testing of new handsets, firmware as well as new Porta MR upgrades.
  • Providing IP Centrex training to internal and external interested parties
  • Maintaining Documentation
Job Skills
  • Must have excellent troubleshooting and route cause analysis ability
  • Must be able to interact with customers both verbally and in writing
  • Must have the ability to cope with pressure, stress, and on-going change
  • Must have good presentation skills
  • Matric
  • MS Word
  • MS Excel
  • MS Outlook
  • MS Visio
  • MS PowerPoint
  • PC Skills
  • Wireshark
  • VoIP Monitor
  • Iris
Minimum Requirements
  • Grade 12
  • Mikrotik Certified Network Associate (MTCNA)
  • Juniper or Cisco related Certification
  • SSCA SIP Certification
  • Oracle Implementation Specialist Certification
  • National Diploma or bachelor’s degree in technical field
  • A minimum of 3 years’ experience working in a PBX/ Hosted PBX/ VoIP environment
  • A minimum of 3 years’ experience working on a PortaOne Platform
  • A minimum of 3 years’ experience working with Yealink, SNOM or Polycom handsets
  • A minimum of 3 years’ experience working with Vendors such as Mikrotik, Juniper, Cisco, Extreme etc
  • Must have minimum of 3 years routing and switching experience with network protocols
  • Must have experience of using diagnostic tools, e.g., Wireshark, VoIP Monitor
For more information please contact:
Precious Mphiwe