DBN000403 – Parts & Serviec Commercial Manager - Pietermartizburg
 
Position Purpose
To spearhead the regional growth, execution, and long-term profitability of the African Parts & Accessories (P&A) and services portfolio by managing the end-to-end product lifecycle.

Role Requirements & Qualifications

1. Matric / Grade 12 certificate
2. Tertiary Qualification - advantageous
3. Strong commercial understanding, with a specific focus on parts, accessories, and aftermarket services.
4. Full availability and willingness to travel as required by business needs.
5. Deep understanding of the end-to-end product lifecycle.
6. Proven experience in gathering, analyzing, and leveraging market intelligence to drive strategy.
7. Strong awareness of how sales and marketing initiatives impact overall financial performance.
8. Solid knowledge of operating lease products, with the ability to clearly articulate the distinctions between B2B and consumer offerings.
9. Financial Services Knowledge: Comprehensive understanding of financial products associated with leasing and contract services.

Technical Competencies & Experience:

1. Operations Management: Direct the daily operations of the fuel forecourt, convenience store, and food services to ensure high brand
2. Regional Sales Growth: Drive Parts & Accessories (P&A) market expansion and achieve budgeted sales targets across the African region.
3. Account Management: Oversee P&A-specific accounts and maximize sales opportunities with key accounts, professional customers, online platforms, and direct business.
4. Network Expansion: Accelerate business growth by onboarding new dealers and supporting existing sales colleagues and dealer networks.
5. Product & Service Management: Own the regional product lifecycle, range expansion, and roll-out of services using market analysis and competitor intelligence.
6. Supply Chain Optimization: Manage delivery performance (OTIF/order fill) and dealer inventory using accurate 24-month stock forecasting.
7. Cross-Functional Collaboration: Coordinate sales activities, build alignment between Sales and Aftersales teams, and participate in global divisional networks.
8. Team Leadership & Enablement: Deliver product and sales training, track KPIs, coach peers, and champion the P&A brand as the regional ambassador.

 
Behavioural Competencies:

1. Exceptional interpersonal and communication skills, with a track record of building effective stakeholder relationships.
2. Ability to motivate, discipline and develop a diverse team
3. Strong administrative discipline and accurate reporting.
4. A genuine commitment to outstanding customer service.
5. Understanding of sales, margins, costs and profitability.
6. Capacity to resolve operational challenges independently.

 
Please Note - Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.