Department: Administration
Level: Tactical (junior management)
Reports: Manages a team of 6 to 10 administration staff

About the role

We are looking for an Administration Manager to run the internal administration of a region, branch or department. You will oversee office services, keep financial records and reporting accurate, and develop and improve processes across departments. This is a hands-on supervisory role for someone who combines financial discipline with strong people leadership and a customer-first attitude.

Key responsibilities

Administration and contracts

• Provide ongoing assistance and advice on contracts
• Compile budgets and advise on budgetary management

Finance

• Prepare, administer and interpret financial information
• Work with financial systems and keep accurate financial records
• Produce weekly and monthly financial forecasts

Management and compliance

• Ensure compliance with relevant legislation
• Conduct internal administration audits and take part in external audits
• Manage rate adjustments and escalations
• Manage costings and take part in rate negotiations
• Delegate to and manage administration staff, including performance management

Reporting

• Report on financial performance and budgetary matters
• Produce cash flow reports and manage cash flow

Customer liaison

• Build and maintain strong relationships with customers, suppliers and senior management

Requirements

Qualifications (essential)

• Advanced Certificate (NQF Level 5)
• Diploma (NQF Level 6)
• Study field: Management Sciences (Office Administration)

Experience

• Up to 5 years in support services or administration, including supervising or overseeing staff
• Experience negotiating with customers or suppliers on price, contracts or services
• Experience explaining products, services or systems to internal and external clients, and drawing up project briefs

Competencies

• Insight and judgement: breaks down complex, open-ended problems and makes sound, well-considered decisions
• Compassion: genuinely cares about people and is approachable and supportive
• Relationship management: builds and maintains strong client and partner relationships
• Strategic focus: keeps the bigger picture in mind and turns it into action
• Expert advice: guides management on systems, process and technical matters
• Communication: clear and engaging in writing and in person, and keeps others informed
• Analytical ability: finds meaningful patterns in information to support decisions