KEY PERFORMANCE AREAS

Business Development

• Maintain the company’s brand reputation and ethos in a professional manner at all times.
• Conduct an average of ten client calls per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.
• Complete a client call planner and ensure it is repeated on a four-to-six-week cycle.
• Monitor sales performance and gross profit activities.
• Present and sell company products and services to existing and potential clients.
• Follow up on new leads and referrals generated through field activities.
• Provide product demonstrations to both new and existing clients.
• Identify and develop new business opportunities within existing accounts (upselling).
• Achieve agreed-upon sales targets.

Customer Relationship Management

• Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure that staff training is conducted for all clients, and that all related administrative tasks are completed (e.g. training registers, training certificates).
• Build and maintain relationships with all key client stakeholders (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt and professional service and assistance at all times.
• Assist with customer deliveries when required due to unforeseen circumstances.
• Advise customers on the most suitable products and their efficient use.
• Manage account services through quality checks and ongoing follow-ups.
• Perform technical installations, repairs and maintenance of equipment when required.
• Apply the company’s consultative sales approach by using hands-on service to enhance overall customer value.
• Provide after-hours emergency service to customers when required.
• Strengthen customer relationships through innovative products, demonstrations, regular service and ongoing training.
• Gain a thorough understanding of customer operations and develop tailored solutions as a specialist in advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information regarding competitor products, special account developments, and other relevant market intelligence to the Sales Manager.
• Assist in providing the Sales Manager with relevant service report data.
• Submit a weekly sales and technical report to the Sales Manager.
• Comply with Company Data and Communication Policies.
• Use prescribed templates where applicable.
• Meet all set and required deadlines.

Administration Services

• Support the Debtors Department by following up on outstanding payments when required.
• Ensure that all new clients complete the correct cash or credit application forms.
• Keep client contact information accurate and up to date.
• Manage product merchandising in the market and maintain brand image control (e.g. stickers, wall charts, etc.).
• Provide quotations to clients within 24 hours of a visit and ensure follow-up on all quotes.
• Ensure HSE standards relating to product supply are maintained at client sites.
• Perform stock management and stock-taking as required.

Self-Development

• Continuously improve product knowledge of chemicals, dosing equipment and cleaning systems.
• Stay up to date with industry developments and changes.
• Attend all company-provided training courses.
• Improve selling skills through self-study and continuous learning.

EXPERIENCE AND QUALIFICATIONS

• A minimum of three years’ experience in a similar sales environment is essential.
• Intermediate proficiency in Microsoft Office is preferred.
• Valid driver’s licence and own reliable vehicle.
• Excellent selling, presentation and bilingual communication skills (verbal and written).
• Strong interpersonal and negotiation skills.
• Excellent organisational and multitasking abilities.
• Strong problem-solving skills.
• Ability to meet deadlines.

PERSONAL ATTRIBUTES

• Healthy, positive and self-motivated.
• Patient, tactful, diplomatic and approachable.
• Able to remain calm in stressful situations.
• Good situational awareness.
• Respectful of confidentiality.
• A strong team player.
• Accurate, with strong attention to detail