REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• At least 5 years' relevant experience in private healthcare administration, revenue cycle management, case management, credit control or a similar function.
• A minimum of 2 years' experience in a supervisory or management role.
• Good understanding of private healthcare revenue-cycle operations, including medical scheme requirements and funder regulations.
• Proven knowledge of case management, credit control, debtor age analysis, collections and month-end financial processes.
• Intermediate to advanced proficiency in Microsoft Office, particularly Excel, with the ability to analyse data and compile reports.
• Experience using medical funder portals and relevant industry systems will be an added advantage.

KEY COMPETENCIES / SKILLS

• High levels of integrity, professionalism and discretion when handling confidential information.
• Excellent verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders.
• Strong analytical, numerical and problem-solving abilities.
• Effective leadership and people management skills, with the ability to guide, motivate and develop teams.
• Strong organisational skills and exceptional attention to detail.
• Ability to take initiative, exercise sound judgement and make informed operational decisions.
• A proactive approach to identifying inefficiencies and implementing continuous improvements.
• Strong sense of accountability, with the ability to manage competing priorities and meet deadlines.

KEY RESPONSIBILITIES

• Provide leadership, guidance and operational support to the Team Leaders overseeing Credit Control and Case Management.
• Oversee departmental performance, ensuring operational targets, service standards and key performance indicators are consistently achieved.
• Monitor revenue-cycle activities, identify potential risks and manage escalations to ensure effective resolution.
• Oversee debtor management, collections, age analysis and the preparation of accurate month-end debtors reports.
• Ensure effective case management practices, including patient authorisations, funder compliance, accurate recordkeeping and supporting documentation.
• Conduct monthly tariff analyses, monitor trends and variances, and assist with annual tariff reviews, implementation and negotiations.
• Compile and analyse management reports, providing meaningful insights and recommendations to support strategic and operational decision-making by the Head: Administration.
• Ensure consistent application of policies, procedures and operational standards across all areas of responsibility.
• Strengthen departmental controls, governance and accountability while identifying opportunities to improve processes and operational efficiency.
• Drive continuous improvement initiatives to enhance revenue-cycle performance and overall departmental effectiveness.