E-Commerce Support and Digital Operations Assistant
-
Permanent
CPT005976
Admin, Office & Support
Information Technology
Retail
Western Cape, Maitland
Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?
Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.
This position is office-based, and working hours are based on UK time and season.
(09:30 – 18:00 SAST / 10:30 – 19:00 SAST)
Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.
This position is office-based, and working hours are based on UK time and season.
(09:30 – 18:00 SAST / 10:30 – 19:00 SAST)
REQUIREMENTS
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- Matric, or equivalent qualification
- Minimum 2 years’ e-commerce order and system administration experience
- Proven experience resolving and escalating system discrepancies and issues
- Logistics/freight experience, including couriers, warehouses and logistics portals
- Excellent written English communication skills
- Experience with product and catalogue data
- Exceptional attention to detail
- Strong understanding of technical and IT terminology
- Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta
- AI proficiency
- Proactive, solutions-driven approach with strong follow-up skills
- Manage, amend and cancel orders on the in-house system
- Resolve issues relating to consignments, customer information, surcharges and stock
- Identify, investigate and report system faults and recurring issues
- Escalate technical issues to developers with clear supporting information
- Write detailed reports for the Customer Service team
- Manage product and catalogue data, including pack sizes, units and variants
- Update pricing across multiple storefronts and websites
- Publish prepared content across multiple websites
- Reconcile warehouse portal data with the in-house system
- Ensure online stock and pricing remain accurate
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
Follow us on Facebook
Follow us on LinkedIn
Visit our Website
For more information please contact:
Michelle Verwey
