The purpose of this position is to positively impact cash flow and working capital by ensuring that the achievement of customer collection targets, essential to the profitability of the company, are met.

Job Objectives

• This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
• This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
• The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
• Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt
• Debtor account reconciliations – rectifying of previously mishandled accounts
• Convert cash paying accounts to debit order thereby improving cash flow
• Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries
• Submit credit requests to Collections/Credit Control Manager for approval
• Report to management on outstanding issues and inform them early of potential debtors problems

Job Skills

• Excellent communication skills (Verbal and written)
• Good telephone etiquette (Assertive, yet diplomatic)
• Strong negotiation skills
• Highly organized
• Excellent problem solving ability
• Strong time-management skills
• Must be deadline driven
• Ability to work as part of the team
• Must be stress tolerant
• Computer literate

Minimum Requirements

• Grade 12
• Strong credit control experience
• Preferably  2 years debtors and telecommunication industry experience Preferably in a customer centric environment