We are looking for a detail-oriented, dynamic and passionate individual to join the team.
We work in a fast-paced environment where we assist customers with their account and billing enquires.
From account updates to billing disputes - we handle it all!

Main responsibilities: 
- Manage a team of agents who work on inbound calls, live chats and emails. 
- Be a point of escalation for both the agents, management and customers. 
 
Qualifications & Experience
Minimum Requirements:

• Matric / Grade 12
• Prior management experience
• Additional language advantageous 

Skills, Competencies & Attributes:

• Exceptional attention to detail and accuracy.
• Strong analytical and decision-making skills
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Excellent verbal and written communication skills.
• The ability to work effectively under pressure and meet deadlines.
• Strong reporting and administrative skills.
• A customer-focused approach with a commitment to delivering excellent service.
• A target-driven and results-oriented mindset.