Preferred requirements and skills :
 

• Matric with 2-3 years recruitment administration experience or experience in office administration
• Good command of the English language
• Computer literate
• Attention to detail
• Highly organized
• Typing skills – 80 w.p.m

 Must have own vehicle

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR CURRENT CTC SALARY PER MONTH to priscilla@mhgroup.co.za

Key responsibilities will include:
 

• Perform data analysis to support root cause analysis and decision making in Retail. This will include descriptive, diagnostic, and prescriptive analytics.
• Conducts research and performs competitive pricing analysis. Monitors ongoing competitive environment to ensure practices do not adversely impact company reputation or customer satisfaction.
• To work closely with the Commercial Department and other business units to develop a clear understanding of their plans and activities around pricing of products.
• Identify appropriate sales and clearance prices to increase customer traffic.
• Use sales trends to recommend pricing policy adjustments to management
• Perform process analysis and design changes to improve the effectiveness and efficiency across all areas of Retail.

 
Qualifications:
 

• A bachelor's degree in mathematics, statistics, finance, economics, or in a related field.
• A minimum of three years' experience as a pricing analyst
• Extensive experience in analysing pricing strategies and forecasting revenue.
• Applying statistical modelling methods to determine the potential impact of pricing strategies on profitability.
• Systems thinker with the ability to understand and break down complex problems and relationships
• Highly capable in working with large and complex data sets using appropriate tools. MySQL, Bigquery, Knime, Excel, Google Sheets and Qlikview are examples of the tools we use regularly
• Experience in the retail industry is required.
• Excellent analytical and communication skills

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR CURRENT CTC SALARY PER MONTH to wilene@mhgroup.co.za
 
Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within two weeks upon applying, please consider your application unsuccessful

KEY RESPONSIBILITIES

• Supervisory experience
• Supporting Sales
• Development / Training
• Escalation Management - To assist the Service Manager in negotiations with customers where disputes must be resolved including but not limited to gathering supporting documentation and research into the queries
• Customer Service
• Service Business - To develop initiatives that increase sales and improve margins for the company’s Service Products
• Spare Parts, AOP (Annual Operating Plan) and Operations - Responsible for the management and delivery of the AOP (revenue, contribution margin and business margin) for all aspects of the Parts business
• Discounts - Any parts discounts for non-service contract customers allowed up to a level determined by Installation Debriefing the Engineers and planning for allocation of Engineers for installation
• Service Contracts
• Back Office support - Monitoring outstanding jobs and queries
• Logistics: Warehousing and Distribution for Service Parts and Consumables
• Inventory Management and Stock Control for Service Parts and Consumables
• Dispute Resolution - Follow up and resolve all disputes with customers logged on Dispute Resolution System and provide feedback to Credit Control team within an acceptable timeframe
• Customer Relations

 
EDUCATION AND QUALIFICATION REQUIREMENTS

• Minimum 5 years relevant experience in a service environment
• Relevant certificate/degree or similar qualification and/or extensive and relevant on-the-job training
• Excellent personnel management skills
• Analytical skills
• A positive attitude towards customer service is a necessity
• Good negotiating skills and the ability to manage change

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR CURRENT CTC SALARY PER MONTH to wilene@mhgroup.co.za

Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within two weeks upon applying, please consider your application unsuccessful

Key responsibilities will include:

• Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
• Plan to develop and drive growth across the department in sales, brands, suppliers and new product listings
• Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand 
• Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
• Develop a promotional programme, source great deals, and manage site merchandising for the department
• Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
• Manage stock and availability (including replenishment orders, stock cover)
• Deliver on customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed etc.)

Qualifications and experience:

• Bachelor’s degree (Business Science or Commerce degree preferable)
• 5 years related retail / commerce / e-commerce experience 
• Proven track record of negotiation skills and strong relationship management
• Strong analytical and critical thinking, ability to use data to inform decisions, identify the root cause and resolve problem
• Strong product and buying planning skills
• Ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a plus)
• Understanding of the key business drivers within online retail

Should you meet the requirements for this position, please REPLY with your DETAILED CV (pref. in MS Word format) AND YOUR CURRENT CTC SALARY PER MONTH to marie@mhgroup.co.za
 
Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within two weeks upon applying, please consider your application unsuccessful