Job SummaryOversee the data department and its regional team. Ensure accuracy of commercial, vendor waste stream data and ensure compliance with all aspects of the department’s mandate and SLA, on a regional level.Ensure all employees performing data-related duties (in the data department or elsewhere) have been sufficiently trained and perform their duties to an acceptable degree. Ensure the department meets commitments at all times by closely monitoring and achieving the 90% SLA target, or address and resolve any issues which prevent the department from meeting this commitment. Take responsibility for certain client communication and reporting with regards to waste stream data and rebate information. Train the data staff to delegate part of these duties. Manage and upskill the data department staff through training and mentoring. The Data Manager will work in close proximity with the Systems Manager, IT Manager and Operations Manager to ensure the waste stream information governed by the organization’s systems is accurate, complete, secure, complies with ISO standards and is safely stored and backed up. The Data Manager takes final responsibility for all aspects of the department
Responsibilities
- Oversee, coach and mentor the Western Cape data department staff
- Perform quarterly performance reviews with direct reports as per HR deadlines,
- Ensure that the Data Department meet the necessary business reporting requirements
- Apply the company’s escalation policy when required
- Ensure all internal and external queries are responded to within 48 hours and resolved as soon as possible
- Ensure that all queries are sent to the department’s helpdesk system (to the best of your abilities)
- Work closely with the regional Data Supervisors to ensure that;
- Waste stream data is recorded timeously and accurately
- All documentation is captured on the system as per the organization’s requirements
- Waste stream data gathering process is as efficient as possible
- Ensure rebate reports are done as per client requirements and deadlines
- Communicate verified rebates to the Operations Manager for approval
- Ensure that all client waste stream reports are accurate and sent out according to their respective due dates and requirements
- Attend client meetings on request
- Assist with any general data-related duties as and when required
Requirements
- National diploma or degree in a data-related field, or equivalent abilities through experience
- Minimum 5 years’ working experience in a similar role
- High proficiency in Microsoft Office is essential
- Proficiency in MSSQL / MySQL is an advantage (can be learned on the job)
- Possession of a valid drivers’ license and the ability to visit various branches are essential
Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants being considered for the vacancy will be contacted.
Closing date: 11th July 2022
Should you wish to apply, please follow our online application process